As usual, over the weekend I tried to catch up with newsletters and articles to make sense of the world over the past week or so. Over the past few weeks, I had been following the narrative of things going wrong in business, and as I read some of those articles, that gnawing feeling came back – something’s not right with how things are in the business world.

Over the past few months, there has been constant reporting and scrutiny of how big tech companies, which at one point of time were hailed as superlative, are now being called out for wrongdoings. It’s been the same with startups too. And with companies in other established industries.

Well, one of the reasons for this level of outrage could be the disconcerting factor of how the current situation has resulted in small companies and businesses folding up, traditional setups destroyed, while tech-led businesses and large corporations have flourished.

Another could be the fact that after years of hoping that the online economy would open up channels of equality and grounds of fair play, we have realised that it is after all still the same old place, with people having better access to resources winning over those with less. And hence the backlash.

Or it could be just the fact that people have finally woken up and realised that all is not right with the world that we live in and they need to call out and correct the wrongdoings.

Whatever it may be, what I have realised is that without a doubt, there has been a constant churning for the worse. Companies that began with a heart of pure gold (or so they claimed), have compromised on their values. Leaders who espoused equality and fairness, have squandered the opportunity to abide by what they said initially. And startups which came into being to solve a problem and be different than the others, have disintegrated into being a newer version of those ‘others’.

In my mind, it all boils down to one aspect – it’s the human(s) leading the charge who have led this downwards spiral. The founders, the leaders, the executives, people who were tasked with leading the new wave and rising above others, haven’t been able to fulfil the potential that was expected or promised.

Having built a business myself, I know it’s not easy to be in those shoes. When one is in the saddle, every small bump has to be negotiated. Hurdles at almost every step have to be crossed. More so, if you are a startup or a company out to prove yourself in a new market. And there’s constant pressure. From your known ones, people who have invested in you or the company, from the customers et al.

And while your intention is to navigate all of these in the most ideal way possible, there are times when you fall down. When you have to take a detour to avoid a wide ditch. In times like those, you have to decide. Decide to do the right thing for everyone, without knowing what’s the correct answer. Taking a leap of faith sometimes.

As long as your heart is in the correct place, things would turn out to be fine. It’s when you allow those moments to move you into a different zone, one which you aren’t comfortable with, that things go wrong.

When investors advise you to adopt a different strategy contrary to what you wanted to do, for the sake of the market. Or competitors demand you to be more aggressive, forcing you to adopt practices not consistent with your values. That’s when the fault-lines appear and if not taken control over, lead to a crack, large enough to cause a chasm.

The trouble is, in a lot of the successful cases recently, these chasms have led to superior growth, opened up new vistas for the business, and led to the belief that the decision taken in those trying times was right. And as nothing succeeds like success, the new thought becomes the de-facto.

And then the downward spiral begins. Feeling reassured by the success and by the belief that things are fine, the chasm grows. Practices and policies get diluted. Things begin to change for the worse. Chasing numbers or growth or glory, decisions are taken that move away the company significantly from where it wanted to be, at the start. And that’s why the current backlash.

It’s not that the world is replete with these examples. There have been quite a few cases where the leaders have refused to budge and succeeded despite odds stacked against the right way of doing things. But they are far and few in between.

Perhaps, it is time for us to think about our responsibility individually and as we grow up in life and work, to resolve to do the right thing whenever we are leading the charge. Even if it means that we will take time to succeed. Or that we have to call out and correct the wrong-doing.

Because, the downward spiral isn’t something worth living for in the long run!