Month: April 2022

No Negotiation Please…

~ Rishi ~ Leave a comment

It’s a dreaded word for most of us. We either want to avoid it or at least try to minimise this ‘X’ factor.

This is surprising, considering a lot of things in our lives involve negotiating with others. Be it at work or at home, with outsiders in the market or with insiders within the household.

For some, each such negotiation lends to progress; while for others it is an important aspect of survival. However, no one teaches us negotiating skills or how to do it in a way that leaves us in a good position.

This week, generally observing my daughter made me realise that children are master negotiators and we learn these skills pretty easily early on in life. Sample this exchange between the two of us –

Me: It’s time to sleep, let’s go to bed.

Daughter: No Papa, I want to be awake for some more time as it’s Friday tomorrow. I will have to wake up early on Saturday and Sunday for my classes, so I will anyways have to sleep early.

Me: Hmm. Ok (I didn’t know if I was left with any other argument).

Or this one –

Wife: Come, let’s have a milkshake.

Daughter: No Mumma, I don’t want to. I will have it later because I just ate my lunch some time ago.

Wife: But that was 2 hours ago. Before you go to play, have something.

Daughter: Ok, I will come back in an hour, I promise. (And the conversation had to end).

I observed multiple other kids in the community and was surprised to see almost all of them negotiating well, even if it was for small things.

Whether it was for allowing them to play a bit more, eat chocolates or food they like to, or to do things that someone may be objecting to. It is being used by them almost like a conversation tool, without much ado.

Most of them have learnt these tactics with time, understanding how to navigate the tough corridors their parents create. I am sure, none of us parents have any role to play in it and it’s all their innate abilities coming to the fore.

When I thought back about my childhood, I realised that we weren’t different. We also had mastered this art in those days. Negotiating is one skill that we learnt and practised well.

But then somehow, as we grew up, like those other skills that get left behind, negotiation started being used a lot less as a conversation tool and being looked more as something practiced to win/lose or to gain favours. And when it lost its innocence, it made us start liking or disliking it, depending on how we fared in those ‘adult’ conversations.

As we continued our journey, little did we realise that an important skill that’s a must have and can be a lot of fun was relegated to a good to have and got associated with measuring things or people.

Perhaps, time for us to rethink how to look at negotiation and rekindle the fun memories of the past to bring it back in our lives. Not as a weapon to excel or succeed but simply as a tool to help make our conversations better and more fun…

Old and New

~ Rishi ~ 1 Comment

While old is gold, new is like morning dew.

The past few weeks, this theme was knocking on my mind’s door. And as we spent time this weekend with friends and family reminiscing about the old times and talking about the new things, it was enough to kindle my thoughts…

A lot of times, we see the old paving the way for the new. The old rescinds in the background, yielding the field to the new. And while the new has learnt almost everything to that day from the old, post that transition the new is expected to tread its own path.

But as the new starts off, it emulates a lot of things that the old did. Not out of a lack of choice but because of a sense of familiarity. Sometimes the new diverges, gradually or sharply, to new forks. Even then, the fork has some connection to the past and the old.

When the new disrupts something drastically, it’s because there are things that happened in the past that led to the new transformation. The new way displaces the older one completely and becomes the new normal. And then after a few years or decades, gets displaced with something better. But all progress happened because there were some new fundamentals which were surfaced by the old, were made sense of, and applied in different ways to yield the new.

So, while the new is fresh and different, there are always traces of the old. And as new evolves and becomes better and then becomes old, it gains an appreciation of how the old helped along the way.

Likewise, in our lives, there are a lot of new things that happen which sit perfectly well with the old.

Like how we coexist with our children and our elders. Respecting each other and enjoying the wisdom of the past with the fun and frolic of the new.

Or the way we do stuff with new technology but deploying mannerisms which have been known to us for years.

Or when the old and new worlds come together physically, like in traditional towns and cities. And create a beautiful mesh of how to view the world in a continuum and not as separate epochs.

Or in the way we relive old memories with our friends and family and cherish the times gone by. At the same time enjoying experiences with the new people in our lives who we spend more time with now.

Ultimately, both are great in their own right and it’s never a fight for supremacy. It’s in fact a synchronous melody that plays out in our lives every now and then!

The more we remember this and understand that it is never an either-or choice but a balance between the two, the more harmonious our life becomes…

The Team

~ Rishi ~ 1 Comment

The whole is greater than the sum of its parts. So said Aristotle.

The past 2 weeks, as I worked out of our London office and met people in the team, a lot of them for the first time, these old words rang true.

It’s been a deeply interesting subject for me for sometime now. How does a team click together? How does it become a high performing one? How do you maintain the bar you set and raise it higher?

It’s been equally fascinating to also understand why some of these things work and some don’t. The answers or observations can be quite different, depending on what perspective one employs.

What’s true however is there are some specific tenets which propel or hinder us on these fronts.

Trust is a big one. If there’s trust between people who are on the team and they believe in each other, progress is easy and performance dramatically improves as a byproduct. Lack of trust destroys and inhibits members, pushing the team further down the rabbit hole. I have seen this firsthand and experienced both sides of the coin and I must say, trust is the no. 1 thing to establish.

Respect is another. If the members cannot respect one another and their leader, the team won’t go anywhere. If on the other hand, there’s respect, even the most difficult situations can be navigated with ease. Again, something that I have had the good luck to experience and learn from first hand.

The other natural one is competency. If people on the team aren’t competent enough, do what you may but the team won’t be able to scale up and perform. This is also the most tricky as we tend to define competence narrowly and test it within specific sub-contexts only.

While these 3 tenets are basic and critical to team success, there may be more I am not covering here which are crucial. What’s important though is for us to understand that a lot of times we overlook them.

In our quest to prove ourselves the best or just to ensure we are doing enough to keep our place, often times we compromise on these building blocks and end up experiencing sub-par team dynamics.

It isn’t our fault. This is natural human tendency. We lean toward it unknowingly, trying to protect our individualistic interests.

But what we could do to get out of this trap, is to remember that we are doing well or being shown in good light because of the cohesion we or other members have within the team. It is because of them that we are able to move seamlessly and achieve what we set out for.

Keeping our ego and individual interests aside, working with others to build trust, respect, and competence. To enrich ourselves and the experience we gain from being in the team.

For above all, the foremost reason for being in the team is to be able to contribute and grow together, learning from others! Great teams do this at a collective as well as an individual level…

Roots

~ Rishi ~ Leave a comment

You can take the (wo)man out of the country but not the country out of the (wo)man. The same is true for most people, Indians more so.

We have one of the largest populations. Combined with a high literacy rate, a lot of us are now spread out into the far reaches of the world. But still then, even if it’s been a few years or a generation that the person may have been out of India, you can still find some resemblances.

This whole week, I have been in London for work and meeting a lot of interesting people from different walks of life. Colleagues who have relocated, friends staying here for more than a decade, strangers working elsewhere who I came across, et al.

It probably is also a bias that I have, that I noticed similarities in the Indian cohort rather than with others. But that’s more because of my limited understanding of those cultures. Anyways, that’s a natural tendency I believe because we are all prone to this bias.

Coming back to the point, I realised that depending on where we have been brought up, how ingrained some of the nuances are in our nature. We may not be intuitively aware of those but if we ponder over it, it’s easy to notice.

So, for adults who were raised in India, the roots are still predominantly there and their beliefs, values, behaviour aligns with the home country more. They may have stayed in a new country for a large part of their adult life but will still associate more with their culture than the new one.

However, it’s not as simple for kids. Those who have been born or brought up overseas and been there most of their lives, they associate more with the new country. And while their parents may still be thoroughly Indian in their outlook, they aren’t.

Good for them if they are going to stay in the adopted country, as it is just so much more easier to acclimatise with the native folks.

It is also a function of how independently the parents let the children evolve as they grow up. Do they still enforce things that they believe in or are they open to new ideas, methods, and cultural traits that the younger one(s) want to adopt.

And this is true not just for people relocating to another country but even to other regions within large countries like India. We often get trapped into the way things are done in our home town and don’t adjust to the new culture, standing out from the crowd.

Not to say that we move away from where we began from but more to highlight the fact that we need to assimilate and evolve. After all, change is the only constant and most times is for the good.

As we all fan out in different directions, sometimes within the country and sometimes outside, and settle down, it is for us to think through and align ourselves with the new. To make our lives less stressful and more fun…

The day that was supposed to be…

~ Rishi ~ Leave a comment

It was evening. Walking back from work, ‘he’ was thinking how could it have been him and how did it even happen.

Eventually tired of thinking and walking, he stopped near a lamp post and leaned against it. He couldn’t take it any more. The weight he was carrying in his mind made him slump down on the street and he landed with a thud.

There were no people nearby, only passing vehicles on the road. With each passing car, his shadow was elongating and running on the facade of the nearby building. He was oblivious to it.

They all assumed he was sitting there for some reason. No one bothered to check in. It was as if he was but a mannequin on the road, left by some disorganized owner.

The man sat there for what seemed like eternity. He kept on thinking about how the day he anticipated he will taste success, turned out to be a dud and a huge embarrassment. How things didn’t turn out as expected. And how will he face others now.

As the clock ticked on, his mind only went down the rabbit hole. It had convinced him that no one would be happy with the outcome he had managed and he had only himself to blame. At some point in time, as he reached the nadir, a speeding car whizzed by. The driver was probably drunk and honking the machine incessantly.

He looked up startled and realized that he had been sitting there on the pavement for long. Gathering his bag, he slowly walked the remaining couple of blocks to reach his home.

As soon as he rang the doorbell, his kids came running and his wife opened the door. They all smiled at him and hugged him. He hadn’t anticipated this and was slightly taken aback. Still trying to gather himself, he pushed along with the family into the living room and settled down with them. They were still holding tight on to him.

After a couple of minutes, as the heartbeats settled down and calm returned, he looked up. His wife was crying happily. His kids were still glued to him, not leaving his side. One of them spoke, “We missed you so much Papa, where were you? We thought you wouldn’t come home today.”

He looked at his wife puzzled. She pointed to the clock. It read midnight. She explained that as usual, they had been expecting him since dinner time and when they couldn’t reach him, had asked his colleagues. No one knew why he hadn’t reached home and no one could place him. They had all been worried and had been biding their time for the last few hours.

Looking askance, he asked “It isn’t the first time that I have returned home late. Why this strong a reaction from all of you?”. And then he remembered. It was the monthly family dinner. They had all been eagerly waiting for him to come back home and celebrate with them.

But he, foolishly had let a temporary setback at work affect him so much that he had forgotten his date with his family.

As they embraced each other once again, he realized that even if everything else fails, he has his family along. And what to make of the day is unto himself and only himself!