There are people who do the right thing, no matter what. And then there are those who try to do something to take advantage of the situation or get through by any means, even if it means dishonesty.

I often try and behave in the former fashion and naturally like people who also try and do the right thing. I somehow am never able to agree with or like those who try to take undue advantage or are dishonest.

Last week, as we were on a trip, I experienced an incident of the latter type that left a bad taste in my mouth. It was a minor one involving the taxi driver of the cab we hired for our trip. As we ended the trip and had to pay the remaining charges, the driver came up with some false claims and insisted on getting paid for it. While it was a small amount and didn’t affect me much in any which way but what it did end up doing was negating any respect I had for that individual.

As we carried on with our trip, that evening when I sat down with the cool breeze of the lake shore, I reflected on his behavior and what may have caused it. You see, he had behaved immaculately till then but as soon as it was time to depart, he acted with a certain amount of dishonesty and greed. So, it was unexpected for me.

But as I thought deeper, it occurred to me that we often try and take a very short-term view of things. Whether it is something about work or in dealing with others or at home, we often get caught in this quagmire when faced with a choice. Do we think about it from a long-term perspective and are ready to forego certain advantage or benefit in lieu of the relationship or service standard. Or do we think about it from a short-term perspective and try and extract the maximum at that specific moment.

Most service industries or places around us believe in the short-term benefit policy. Why yield when we can get more? Not realizing that in the process the customer leaves with a unsatisfied experience and probably never comes back. On the other hand, those who truly put the customer first provide for a superior experience and have customers for life.

Extending this a little, even in our relationships when we prioritize short-term we gain little in the long run and actually end up fracturing them. But when we focus on the long-term and ensure priorities align accordingly, we continue holding those relationships for life.

In fact, even with any kind of work or activity we undertake. If we keep our focus on the long-term, we get deeper and more involved, benefiting ourselves and enriching our experience. On the contrary, anything attempted with a short-term focus generally is a very superficial one.

Basically, long-term pays more than short-term. We still choose short-term sometimes, neglecting this universal truth. Perhaps because of circumstances, perhaps because of helplessness, or perhaps out of habit.

Whatever it may be, better to think once before deciding on anything with a short-term focus. For while we may gain immediately, we don’t know what all we actually end up losing in the process…