Observations

‘The Human Touch’

~ Rishi ~ Leave a comment

We are all human. Well, most of the time!

We want to socialize while seeking solace, we can’t live without others being around while also fighting with them, we love and hate others in equal measures for the same thing. We thrive in these dichotomies.

It’s a trait we remind ourselves about quite often. Mostly in reference to others, like, while mentioning how others ought to behave as humans while we can behave like we want to…

However, over the past couple of decades, the human element around us has been getting depleted. With some help from the internet, we are fast becoming averse to being around others, talking to them, taking help from them, and more than anything else trusting them.

We have instead started becoming more comfortable with being remote, chatting / texting, being on our own than amidst others. While, this has some benefits and brings a lot of efficiency in our daily lives, it also has some down sides.

This week, on more than one occasion, I observed instances which made me realize this side of the boundary-less world we have built for ourselves.

In the first instance, for an outstation visit, I preferred booking a cab through an online portal rather than calling up a known person in the city. I actually went through the process of identifying the cab owner’s contact no. who had provided good service earlier but stopped short of calling him. I instead chose anonymity of the new cab owner that the online platform would bestow on me because I wasn’t sure if the earlier person would again offer me a good rate / service when I wanted convenience and predictability.

As it happened, when I landed in the other city, the person who picked me up was from the same cab company. He mentioned to me how they had served me during my last visit also and requested me to call them directly for any future requirements. He in fact mentioned that I could have just called them directly this time around and they would have given me a better offer,

I hesitatingly accepted his offer, realizing that if I had just trusted them enough, I would have got a better deal for myself!

The second instance occurred while having lunch with a friend today. As is our ritualy, we caught up and chatted about myriad things for a couple of hours. The place where we were sitting was full of people with a singer belting out contemporary hits with all her vigor. We both wondered about why the restaurant had kept the speakers at such a high volume, where practically we had to shout to be heard.

But then, as I got up toward the end and was walking out, I realized that on most tables, people were sitting together but glued to their mobile phones, than engaged in a conversation. So, the music wasn’t a botheration at all. It in fact, was helping ease the uncomfortable setting that some of them were finding themselves in! So much for a lunch…

Perhaps the fault lies with us. Each one of us. By making technology an integral part of our lives, we have slowly become not only reliant on it but also caught up in its traps. Like the master turning into a slave.

Maybe, time to think about the role both of us play, unless this dichotomy caused by the blurring of the online and offline worlds around us costs us in the future…

Livin’ on the Edge!

~ Rishi ~ Leave a comment

This post is in fond remembrance of the roller coaster. Not that amusement parks have gone anywhere but it’s been ages since I visited one, so apt for me to pay my respects.

And not just because I want to go to such a place. Of course, who wouldn’t want to forget all worries and be childlike for those brief moments when you experience bliss (unless you’re freaking out about the possibility of a loose screw somewhere!).

It’s also because thanks to a few planned and unplanned trips, this past month made me remember the good old roller coaster again!

You see, when you travel on roads in India, that’s the feeling you live with all the time. Who said we don’t know how to have a good time. We do it every day of our lives.

As has often been written and mentioned, driving on Indian roads is an art. It’s one that all of us learn pretty much as we grow up and only hone as we get older.

It’s like an enthralling, never ending ride. You keep swerving and swooshing all around. Sometimes out of choice. Sometimes out of compulsion to avoid hitting someone. And sometimes just so that you remain alert while driving!

So, as it happened during my trips, I was mindlessly observing how most people drive. Sitting on the other side of the driver gave me all the time in the world to indulge in this guilty pleasure. And then I observed some more as I drove around town recently.

Well, most of us Indians drive crazily. Period. We don’t know what is a straight line, what is a lane, what are signals for, what is meant by road signs, why there needs to be space between two vehicles, why we need to drive on one side of the road if it doesn’t have a divider in between to separate up and down traffic. The list is endless.

But this is still ok. Our best behaviour is around a signal. When we all are supposed to come to standstill. It’s almost as revealing as attempting a psychometric test. Let me try to explain.

As soon as we near a signal, if it’s a green light, we want to cross over come what may. Even if that means running over someone. Or jumping the signal just as it’s changing colours. We pride ourselves on the ability to beat the timing. After all it’s all about living on the edge…

Even better is when the signal turns red. The vehicles come to a screeching halt. And then everyone starts swerving here and there. As if standing at one place is a crime. The bikes navigate every possible angle to squeeze into any open spaces. It’s like water taking the shape of the maze and filling up all the vacant areas. We don’t leave even an inch. Because of course why waste space! And don’t you forget, the marginal gain is much higher than the few seconds we would lose being two steps behind.

As the signal turns green and we start again, we start to play hide and seek. Swerving and changing lanes at will without any indications, driving as close to each other as possible with absolutely no margin for errors (we are born Schumachers!), honking mindlessly, swearing unconsciously. Mimicking a hungry snake trying to make its way through the ground, wanting to catch its prey at any cost.

Until we reach our destination, we keep up this behaviour. Because no one likes changes, you see. And then as we park and get out, we mention to ourselves “Indian traffic is getting worse by the day”…

For us, it was a hectic but satisfying ride. After all, we beat 3 autos and 5 cars to our destination. To an uninitiated onlooker, it might have been the best example of living on the edge. And how not to drive…

Short-term View

~ Rishi ~ Leave a comment

There are people who do the right thing, no matter what. And then there are those who try to do something to take advantage of the situation or get through by any means, even if it means dishonesty.

I often try and behave in the former fashion and naturally like people who also try and do the right thing. I somehow am never able to agree with or like those who try to take undue advantage or are dishonest.

Last week, as we were on a trip, I experienced an incident of the latter type that left a bad taste in my mouth. It was a minor one involving the taxi driver of the cab we hired for our trip. As we ended the trip and had to pay the remaining charges, the driver came up with some false claims and insisted on getting paid for it. While it was a small amount and didn’t affect me much in any which way but what it did end up doing was negating any respect I had for that individual.

As we carried on with our trip, that evening when I sat down with the cool breeze of the lake shore, I reflected on his behavior and what may have caused it. You see, he had behaved immaculately till then but as soon as it was time to depart, he acted with a certain amount of dishonesty and greed. So, it was unexpected for me.

But as I thought deeper, it occurred to me that we often try and take a very short-term view of things. Whether it is something about work or in dealing with others or at home, we often get caught in this quagmire when faced with a choice. Do we think about it from a long-term perspective and are ready to forego certain advantage or benefit in lieu of the relationship or service standard. Or do we think about it from a short-term perspective and try and extract the maximum at that specific moment.

Most service industries or places around us believe in the short-term benefit policy. Why yield when we can get more? Not realizing that in the process the customer leaves with a unsatisfied experience and probably never comes back. On the other hand, those who truly put the customer first provide for a superior experience and have customers for life.

Extending this a little, even in our relationships when we prioritize short-term we gain little in the long run and actually end up fracturing them. But when we focus on the long-term and ensure priorities align accordingly, we continue holding those relationships for life.

In fact, even with any kind of work or activity we undertake. If we keep our focus on the long-term, we get deeper and more involved, benefiting ourselves and enriching our experience. On the contrary, anything attempted with a short-term focus generally is a very superficial one.

Basically, long-term pays more than short-term. We still choose short-term sometimes, neglecting this universal truth. Perhaps because of circumstances, perhaps because of helplessness, or perhaps out of habit.

Whatever it may be, better to think once before deciding on anything with a short-term focus. For while we may gain immediately, we don’t know what all we actually end up losing in the process…

Strong and Weak

~ Rishi ~ Leave a comment

Strength is always considered a virtue and weakness a thing to be avoided. But what if we have been thinking all wrong?

1

When I was undergoing training at the Indian Military Academy, we went through the toughest of routines in our initial days. It was a routine that’s usually the case for most armies but not normal for civilians.

So, naturally it took us time to adjust our bearings or even consider it as possible. A lot of us cribbed about it in those initial days. Most of us got used to it in a month or so but a few who couldn’t left.

We thought of ourselves as stronger than them and much more worthy! Naively…

2

All of us tennis fans had a tear in our eye when we watched Federer for the last time and the way it all happened.

However, someone completely clueless about tennis, who saw just a picture of Federer crying in a post match interview after losing (not his last one but some of the earlier ones), may think of him as a sore loser.

Not knowing that here stands a once in a lifetime champion, who’s crying not because he lost but because of the love and support he had received from the crowd and how he felt about it. He was just letting his emotions show.

How wrong would that assumption be about the strength that Federer, or for that matter any other champion, carries within him…

3

Travelling in the Nilgiris mountain ranges yesterday, I was telling my daughter about how people live in these places. How they build their dwellings and carry on with their usual life

I also told her about the big mighty mountains – how they appear so strong and capable of supporting so much. And yet, with so much pressure on them to support the tourism economy, they are also fragile.

My daughter couldn’t grasp initially that the mountains could be weak but as we discussed more and I related it to the environment, she could begin to understand how they could get affected.

An aspect most of us adults know but ignore – that while the environments around us are strong today, if not cared for, could turn weak and wither away!

—

These seemingly unconnected threads ran through my mind over the last couple of days, as I let it wander into free space. But as I looked back, I realised that all of them had one connection.

An assumption about strength and weakness that reflects our usual worldview but isn’t correct. It leads us to behaviours or thoughts which are not the best aligned with the situation or with the people involved.

And yet, knowingly sometimes, we commit this same mistake again and again in different contexts…

In it together.

~ Rishi ~ Leave a comment

It was night. As usual, He and She sat down in the balcony of their house. But no one spoke. They just looked at the lights in the horizon.

It had been a tiring and long day. He had wished for it to end sooner. What else could he have thought of with such a disappointing day.

She was just frustrated. After so much that she had done, she absolutely should have been in a better place. Alas, it wasn’t to be.

Finally, after a few mins, She spoke. She asked him about why the look on his face was grim. He saw her and saw sadness and asked the same question back. She told him to share first before she goes ahead.

He spoke about how he had had an insipid day. He had been waiting for this day when he would get the results of his labour of last 6 months. A deal that he was chasing and was nearing closure was going to give him that edge over others at work. And when it mattered the most, luck had deserted him.

Instead of the deal going through smoothly, an unnatural act of nature had forced the backers of the deal to back off and now they had called it off. His most anticipated day had turned to be the worst suddenly. And he couldn’t do anything about it! This was what made him listless.

It was her turn to speak then. She wanted to give him some advise but held on to it for the time being. She then revealed that she actually wasn’t looking forward to the day at all. Her day, as usual had started early, by getting the children ready for school. After finishing all the chores, as she got to work, she realised that she had tons of things on her table. That took her entire day.

By the time she could get back home, it was dinner time. As she entered, the first thing her children asked for was food. They had an aversion to eating outside and the cook hadn’t come that day. Exhausted, she quickly prepared something and got them to eat and wind up for the day.

After she finished, He jumped in. He had been wanting to talk to her about why she had been feeling so pressured. His point was simple. She didn’t need to prove herself all the time. She was beyond that now. Instead, she could just do things without aiming to exceed expectations always. It was ok if she didn’t meet expectations some times. He will make sure no one will judge her all the time, at least at home.

She felt better. She then suggested that he ought to let go of his disappointment as well. He had tried what he could and one thing falling off didn’t mean the end of the road. He will surely have many more opportunities and some of them will click for him. Instead, he should look back at what he was able to learn and achieve in this short span and how that is going to help him. He too felt better.

As they looked at each other, they realised that they were unnecessarily holding on to things that didn’t matter as much.

What mattered was, having each other and being truthful and supportive! Being in it together…

Companionship

~ Rishi ~ Leave a comment

It’s a beautiful word. And complex too…

While most of us think about it in terms of a partner, I think there is a broader definition to it. For some of us, a companion may mean someone who we are attached to through our soul – a parent, a child, a sibling, a pet, a friend, or maybe even a passion.

For a lot of us, the companion is a key part of our regular existence. We love them, fight them, console them, argue with them, forgive them; but come what may we generally cannot do without them.

It’s very rare to see someone not have any companion in their journey of life!

Past few days, as this word came up in my discussions with different friends a couple of times, it raised a thought in my head around the various facets of companionship.

I have been lucky. I found my life partner most naturally and we developed a great relationship and understanding between ourselves right from the start. It was as if we were destined for each other. We had a great time before getting married and it has been an equally interesting ride post that. She complements me well and takes care of me, and I would like to believe that I am the pillar of support she looks at for all things in life.

We spend a lot of time together and partake in each other’s companionship. Do we fight? Yes, a lot of times. Do we disagree with each other? Absolutely yes. But that’s par for the course. For what is a relationship without some bickering. However, what trumps all of this is the love and respect we have for each other as individuals and collectively for ourselves as a family that carries us through. And this companionship keeps us bonded and carries us through.

So, clearly I am not someone who has experienced the other side of things.

But as I thought about those few people I have seen around me, who aren’t married or in a relationship, I realized that while they may not have a companion in the traditional sense, they have a similar affinity with someone in their close circle. And usually that relationship means a lot to them.

Even as I thought harder, I couldn’t find a single person in my known circle who could prove to be an exception. Maybe there is someone who doesn’t have a companion right now, but they are already looking for someone. Or maybe they are engaging with someone else in their close circle in a similar capacity. Or maybe they are wedded to their passion.

Does that mean living life without a companion is hard or impossible? I don’t know. May be possible still. But then, that person would find solace in something else – perhaps a hobby, or any activity which keeps them busy. Even if it is for a brief while. Otherwise, it would become insanely difficult to make life interesting and continue living.

A beautiful and complex word and association, which is not only important but also essential to our life then…

Selfless Interest!

~ Rishi ~ Leave a comment

Contradictory, right! After all, who in their best mind could think of not acting in their own interest!

We as humans are here on the planet as a living proof of survival of the fittest; and we are programmed to act in our own interest, which is always paramount. How do we do any thing in a way that we benefit from it, directly or indirectly, is an art we have mastered.

It’s in our genes. If not for ourselves, we wouldn’t be alive. Or even if we are alive, we wouldn’t be prospering. Or even if we are prospering, we wouldn’t be on the top of the game.

And so the vicious cycle goes. Day after day, year after year, lifetime after lifetime…

On the other extreme, there are those moments where that selfishness takes a backseat. Specially when we are dealing with something that is so dear to us, we cannot but keep our interests aside to serve that other interest. For some it is family, for some it is their religious or spiritual belief, for some it is even worldly possessions.

But there are very few instances when we experience something which hangs in the balance. Where we act selflessly, don’t win or don’t gain anything, but still go ahead and do it for it is the right thing to do. These are moments that come and go in a jiffy. And when we look back, we realize we did something truly different.

One such moment happened to me this week.

As it happened, while having an interview conversation, I realized that while the person on the other side had some valuable experiences, he wouldn’t be the right fit in my team. I also figured that he was probably not going on the right track looking for a change as of now.

You see, when you are interviewing someone for a role, you tend to become philosophical! 😀

I don’t know why but I switched over and became selflessly interested to help him out. I told him honestly that I would not be able to consider him for the role he was interviewing for. I also advised him to stick it out in his current role and gain experiences that may help him later on.

He was also receptive to the things I was saying and listened intently and was thankful for that exchange. Or maybe I am overreacting.

Anyhow, we ended on a happy note, both being satisfied with where the conversation led to. I felt happy telling him what exactly was running on my mind. And the fact that he appeared to accept it and seemed relieved to hear those words, told me that he was also in sync.

In that exchange, telling the other person what he should be hearing rather than a polite ‘we will get back to you’, appeared more natural to me in that moment. And while I think of it as selfless, as in not being driven by any desire for self gains, it worked in my interest in the context of the interview by closing the loop on that candidate faster.

Not that I have done this a lot. I could maybe count such instances on fingers, among the countless interviews I have taken over the last few years. It’s not because I consciously choose to avoid being direct, just that somehow it doesn’t happen with the flow a lot of times.

But it made me realize that when these moments do occur, they reveal the importance of being able to connect with someone beyond immediate self interest. Rare than most other precious things in life!

When do we Win?

~ Rishi ~ 1 Comment

It’s the one thing all of us want to be on the right side of – Winning!

Whether as a student who wants to get good marks / perform well in the sport or art she is excelling at; or as a professional who wants to give it her best.

Be it as part of a home where we want our family members to do well always; or as part of a team where we want to do everything we can to win.

Look at any sphere of life, that’s what we are aiming for – to do our best, to give our best, to win.

Against odds, against challenges, against circumstances, against life at times!

But winning is not an ends to a means. Mostly, it is just a goal we define for ourselves to achieve. Once we are there, we move on to achieve bigger and better things.

And yet we believe that what we are pursuing is the only thing we should focus on, removing everything in front of us or neglecting the other aspects of our life and our world.

We go on a rampage with our focus, trying to do things in a crunched timeline, pushing ourself to outdo our previous achievements. Without taking a pause to reflect, feel happy, and be grateful for how much ground we have covered.

And we most certainly forget that it’s a process and not a once in a time event. It mostly happens on the edge, eluding us till the time it is almost certain we wouldn’t let go of the pursuit. And hence, very few times it is easy to achieve in a jiffy; takes even lifetimes.

What then, does it mean to win? Achieving what we set out to or measuring how far we have come from where we were?

I believe, it is the latter.

For there is no better yardstick to measure success than the distance we have travelled. We may still not be near our goal but we surely would have achieved far more in the journey to that goal. And even if we don’t reach where we want to, we would have made a difference to at least some folks and some lives.

And in the process, enriched ourselves for our lifetime and beyond…

Capacity or Constraint

~ Rishi ~ Leave a comment

It seems like a long time ago. The year was 2002 and I was lodged in the Military Hospital (MH), Pune.

I had an injury in my cervical spine and was admitted and then transferred to MH Pune for treatment, as it was known for doctors specializing in orthopedics. There were quite a lot of us in that hospital then. Cadets from the National Defence Academy, Indian Military Academy, commissioned officers from different regiments and corps, non-commissioned officers from all ranks. Everyone who had some complication with any of their bones or joints inevitably landed up there.

With my robotic neck movement (it had been reduced severely due to the injury), I made some good friends within that circle. We used to have a lot of fun talking to each other, hearing stories, reading books, playing cards, and so on. What else could we do being in a hospital, all alone with only each other to take care for.

Apart from the many things we did in those days, I distinctly remember one observation. There were a lot of repeaters among us – people admitted repeatedly for the same injury/dislocation/fracture. We were looked upon with amusement by some others. But the thing to note was, many of those whom I met with such repetitive injury occurrences had one thing in common. They had all got used to living with their injuries.

For some it was shoulder dislocation or wrist or elbow dislocation. They would come into the hospital, get their treatment, get their joint back in shape, and go back. A couple of particular cases, which were very severe, had reached a point where the person could himself reset his wrist / shoulder and put the dislocated joint back into the socket…

Howsoever these people, including me, had got used to our often repetitive nature of injury/pain, it was viewed by us (and I am sure by others) as increased personal capacity to bear/handle/live with pain, but also as a constraint that limited our options within the armed forces.

While after a few such occurrences and the non-healing nature of my cervical spine injury led to I moving out on medical grounds, some of them I am sure continued and served out their full terms. What must not have changed though is the capacity vs. constraint dichotomy, which exists at least in my mind.

As I reflected on these thoughts in one of my quieter moments this week, I realized that there are other aspects in our life that place us in this dichotomy. There are many things that we have a great capacity for but some of them also constrain us.

High capacity to do the best in everything and achieve perfection constrains us from moving fast and breaking things. Or having the capacity to work well with everyone constrains us to sometimes not be our authentic self. Or capacity to assimilate knowledge and process it quickly at times constrains us from accepting the viewpoint that others may have.

Similar is the case with organizations. Capacity to endure mediocrity constrains output. Or capacity to do multiple things constrains focus on those streams which could transform the landscape. Or capacity to continuously succeed at any costs constrains the culture and how people feel about each other and their work.

The bottomline – as we move ahead in life, some of the capacities that we have developed also lead to constraints on other related aspects. We constantly live in such dichotomies and cannot escape them.

What we can do though and is important is to recognize which of those constraints are necessary to be removed. And then moving forward to remove them, even if it means developing a new understanding or unloading some of our capacities!

Bragging Rights

~ Rishi ~ Leave a comment

The boy was ecstatic. After all, most boys his age wouldn’t have been able to win even 1 tournament at this age. And he had won the under-12 junior championships.

His parents were beaming. They had produced a prodigy, who at a young age of 9 years had excelled at playing table tennis. On the way to his tournament wins, he had beaten some other boys who were 2-3 years older than he was. Surely, they had a winner in their hands.

His coach was proud. He had honed the boy’s raw skills and made him adept at playing matches. He was surely going to win more, and with it would come the recognition for his coach also.

His friends were happy. They could now say that they were thick and close with the rising star in the school circuit. And they would often be able to go for these matches with free passes. Who wouldn’t want to…

The pattern of winning kept on repeating itself. Year after year. The boy became a young legend, ready to take on the world.

School finished, the boy entered a college. He could easily get in the top one on the basis of his sporting accomplishments. He had won the under-15 as well two years ago and was preparing to turn professional. They all wanted the best athletes to brag about their all-round personality development story.

Ultimately, at the age of 18, he turned pro. He broke into the scene with a bang and made a big splash. Ex-players were keen to take him under their belt and coach him. Administrators wanted to ensure they wouldn’t come in the way of a medal prospect. People around him always told him he is the best and no one can beat him.

This story kept on going in the expected direction for the next couple of years. The feelings kept on getting satiated and inflated at the same time. Of being more ecstatic. More sure. More proud. More happy. More confident.

No one noticed, but slowly that confidence and pride turned into a big ego. Also, into a boastful nature. The boy and everyone around him started bragging about how he was the best. How he could do no wrong. And how others couldn’t match up to him.

Everyone thought he could do it because it wouldn’t affect anyone. It was anyways just this one time. But those times kept on adding up.

No one paid attention to how it was affecting the boy’s game. How he had become over confident and dismissive of other players. And his coach. And his parents. And his friends. They all kept on feeding his ego. Because, after all, he was special.

And then, it all unravelled. With less and less practice and more and more distractions, errors creeped in. With less time focused on improving self and more in making fun of other players, small mistakes became bigger.

In the next tournament, the unexpected happened. The boy faltered at the finish line. But no one dared to call out his mistakes. No one attempted to talk to him about what was going wrong. They called it out as just a bad day and went about their own business. For, it was business after all.

As he played more tournaments, the performance bar kept on getting lower and lower. Slowly, those who applauded his every more, disappeared. Those who were close to him were shut down by him because he had always known that he was the chosen one, he was doing the right thing. Slowly, some of them went away.

Even this didn’t alarm him. He dismissed them as deserters and continued in his ways. He lost the touch he had in his game and became a regular, average player. While he chose to rest on his past laurels, others moved on and became better.

Ultimately, the one who was supposed to bring name, fame, and money, passed into the annals of time as an also-ran.

Only if someone would have taught him humility. Of being confident about himself but not being dismissive of others. Perhaps, if someone would have called him out at the right time. Things would have been different.

But alas, everyone was only interested in bragging rights…