Culture

“Virtually Connected!?”

~ Rishi ~ Leave a comment

This week, I was talking to a cousin, a younger brother who grew up before me. We were talking after almost six months. And we were discussing how we had both been so busy that time just slipped by.

The next day, I read somewhere, “the more we are connected, the more disconnected we feel”…

As I reflected on the statement and my chat with my cousin brother, it occurred to me that this couldn’t be further from the truth.

We are all very well connected. We carry a phone with us all the time and we are reachable instantly. But we find it increasingly difficult to call those who we want to be connected with.

It isn’t so much to do with only willingness. Maybe that’s the case in a few instances. But otherwise, we are all just badly caught up in life.

What used to be living has turned into survival. What used to be life has turned into a race…

Not so long ago, there was a time when we would spend an hour writing letters to our friends. They later became emails and then social media messages. Now-a-days, they are confined to mere wishes and maybe an occasional phone call.

Those were the days, when we would just arrive at someone’s doorstep and be invited instantly to partake in whatever meal everyone was having. Now, we plan much ahead of time, and yet find it onerous to arrange everything.

Those were the days, when we would just gather together for a game of cards or something indoors. Hours would be spent playing, without realising the time that had passed. Now, we try and time things so much that these fun times aren’t happening so often.

We are all to blame ourselves for this situation. We thought we are progressing but what has really happened is we have degraded in the one thing that really matters – human connection!

And then, we see our kids, who are already glued to their phones and gadgets, preferring to be virtually connected, rather than in person. Preferring to be online and hiding behind the screen anonymously.

We want them to go out and play. We want them to engage with other humans. We want them to develop bonds.

But we are the ones holding them back. By continuing to be a slave of our recently developed habits. And by setting a bad example for them during their formative years.

Perhaps, this Diwali, we ought to switch on the lights, invite people home, and enjoy being in other’s company! Setting an example for our little ones and more importantly, for ourselves…

Native connection

~ Rishi ~ Leave a comment

I am a big proponent of using our native languages in regular settings. It’s a big part of our culture. And identity.

There have been quite a few discussions at the workplace and at home, where I have taken the side of the native language.

I feel it is incumbent upon each one of us, as an inheritor of our rich culture(s) and traditions, to embed them into our daily lives. So that we carry on with the torch before passing it to the next generation.

Naturally, we have enrolled our daughter to learn Hindi as the additional language of choice at the school. It’s one way to provide her a structured environment to grasp the details.

This week, when we visited her school for a parents-teachers meet, I expected her Hindi teacher to talk to us about how we should encourage her to do more in Hindi. She did that but she also talked about another important aspect that stuck with me.

She talked about how through our native language children connect with their roots and how it shapes their association with the family, especially as they grow through teenage into adulthood.

While I was quite impressed by what she said and how she did so, what stuck me more was that our mother tongue forms a core part of our identity.

As I looked back at my own childhood and teenage, I realised that my tryst with Hindi, the times spent listening to stories from my grandmother, reading Hindi comic books, the countless fun conversations we had around the house in our mother tongue, all of them helped shape me.

More importantly, they connected me to my roots. To my family. And that has stayed with me all my life.

I don’t feel the same level of connectedness when I talk in English today. Not that I consider English to be a second grade citizen, but it doesn’t have the same effect. It feels neutral.

I know it’s not easy. The environment today around us in Indian cities is geared towards English. Our kids have multi-cultural influences and friends, and therefore English becomes the common ground to connect.

But if I don’t make the effort, at least at home, to use our mother tongue, the native connection that I built with my roots may not happen with my daughter.

So while I do want her to be fluent in English and be ready for the future, I also want her to be connected to her roots, natively…

Lost in Translation

~ Rishi ~ Leave a comment

Aamir was excited. It was his grandparent’s first visit to the US.

His parents had migrated to the US when he was six years old and he had grown up in the developed world.

They had travelled to India in the last five years only once, for a short trip. His grandparents had never been outside India and ran into some visa issues, which prevented them from coming over earlier.

As their arrival inched closer, his anticipation grew. He had some fond memories of spending his early years with them, while still in India. And while they had kept in touch through video calls, most of those conversations were for a few minutes only.

He planned for their trip with much anticipation. There were quite a few places he wanted to take them around to. And wanted them to meet his friends.

The day they landed, he made sure to finish all his homework and be ready for receiving them. When he first saw them, he ran over and hugged them. They were also elated to see him and held him close.

Over the next couple of days, as their jet lag veered off, Aamir got more time with them. He realised that while they were fine with talking in English for short sentences, they weren’t very comfortable.

He had barely used his mother tongue, Hindi, over the last few years! Even at home, his parents hadn’t bothered talking in Hindi and so, he had lost touch with the language.

This fact troubled him. It wasn’t just that he couldn’t talk to his grandparents fluently but also because most conversations had no meaning without either of them understanding the other well.

At first, Aamir withdrew into a shell. He deliberately avoided long chats, instead using short words or signals and head nods. It got him past most things and was the easier way out.

A week into the practice however, he realized that this wasn’t going to help him. It would also reduce the joy his grandparents would experience. Resolving to remedy the situation, he hit upon an idea.

The next day, as he woke up, he loaded a translation app and started using it to frame questions and replies for his chats with them. At first, it was awkward. But then, observing that his grandparents were visibly happier talking to him, he persisted.

He also requested them to help him with common words and phrases, and to teach him in his spare time. With the help of the app and his grandparents, things became much fluent and simple.

Over the next few weeks, as his grandparents’ trip progressed, Aamir executed his planned itinerary for them. He became their local guide and also took them around to meet with his friends, acting like a translator for those small chats.

By the time his grandparents left, Aamir had earned two things. Pride of his grandparents and a small vocabulary of Hindi words to use when needed…

Made up, no more!

~ Rishi ~ Leave a comment

Mary was staring at the mirror. Looking at the dark spots and the aging lines on her forehead.

Her husband Akshay was standing behind her, admiring her. She appeared contented and he was happy for her.

As they looked at each other, Mary remembered their chat from a few weeks ago…

They had just returned from a party that night and as she sat down to take off her makeup, she realised she didn’t look like herself.

The thick layer of makeup had made her look younger, yes. But it had also given her an almost artificial cover. It was as if there was a thin sheet of plastic on her body, hiding her true self.

She reflected on her last twenty five years of having been used to putting makeup. That had started after college and while it was good for as long as it lasted, after almost turning fifty, she didn’t want to look all dolled up anymore.

She told Akshay in a straightforward manner, not wanting to put it nicely. To her surprise, he took it positively and encouraged her.

His words still echoed in her mind, “It’s not that you’re younger any more. Everyone knows this. So, why pretend if you’re not comfortable with it?”

The next week, as they were dressing to step out for a family get-together, she decided to skip any makeup.

When she got ready, she went up to Akshay. He saw her and knew she had taken his advice seriously. He smiled and hugged her. She looked much more graceful to him suddenly.

The next few days, Mary was very conscious about not putting on any makeup every time she went out. There were few compliments but she also knew that a few people were taking behind her back.

She didn’t get discouraged though. In her heart she knew she didn’t want to prove anything to anyone and was following her own mind. That confidence showed through in her and carried her forward.

Then, after a couple of weeks, it became natural for herself to not think about going out without makeup. And as time progressed, it became usual for people around her to notice her without makeup always.

They slowly started respecting her choice, more so for the move of looking natural. She could sense there were no more ‘behind-her-back conversations’ and she was accepted as she was.

And even if there were any murmurs, she didn’t care about them anymore. She was a free bird again, radiating from every pore of her body.

It was as if in those few weeks, she had rewritten the rule book on how other people perceived her!

Pedigree

~ Rishi ~ Leave a comment

Why do we bias towards pedigree? Is it or is it not as important as we think it is?

This is the kind of term we use when we want to show that the subject in focus belongs to a particular group. Mostly, the highly desirable groups who have been educated or come from a higher class background.

Is it our fascination with higher classes in general? Or has it got to do with some deep rooted feelings that get ignited within us?

These past few weeks, I have been listening to a podcast by ‘The Ken’, titled ‘First Principles’. It is interviews with some of the well known startup founders and what drives them and their companies.

As I listened to some of the well known and successful founders, I tried to observe patterns. And some interesting insights have emerged in my head.

One such important question, that rears time and time again in my head, has been this one about pedigree…

Those who graduated from the top schools and universities had a strong alumni backing, plenty of confidence in their abilities, and above all, a general sense of accomplishment that they embody. They seem to have a sense of purpose and a particular vision about how they see the world and their specific area of interest.

But even those founders who are not very high pedigree display a high sense of accomplishment and confidence. They have the same sense of purpose and vision. The society probably doesn’t hold enough confidence in them. Or they don’t have the same strength of alumni’s backing. But their success isn’t middling, in fact much better in some cases.

In fact, I think for most people who are capable enough, pedigree stops mattering after the first few years. It may have helped in getting a start but the person’s progress is more dependent on how s/he does going forward rather than what s/he did earlier.

If I look at myself, it is the same pattern. Pedigree stopped mattering after the initial years. What I lack in some way I make it up in other aspects because of my capabilities and abilities. And where I come from matters less and less.

Am guessing it is the same for most folks.

We however, personally, still view pedigree as important. We go out of our way to recognise it, idolise it, aspire for it, and discriminate basis it!

Perhaps, it is too ingrained a thought in our beings. Trapped within this thought process, we consciously or unconsciously try and move in that same direction as we have been accustomed to going in.

That’s probably why sometimes we overlook potential and fitment, incurring a loss when instead we should have kept the pedigree aside and chosen on the merit of the case…

Context and Culture

~ Rishi ~ Leave a comment

It is fascinating how we view culture. Through our eyes and based on our past experiences. But do we miss the context sometimes?

I recently had an interesting experience that forced me to think in this direction…

This happened when we went to buy new phones for ourselves. It was a pending item on our list, and we took out sometime this week to check new iPhones at a nearby Apple store.

We have bought iPhones from an Apple store in India. So we were expecting a similar experience here in the US.

In India, I recall my interactions about 4 months back, when I took my sister-in-law to get her a new iPhone. The sales guy gave as much attention he could not only to explain the product to us but made sure he stayed with us till the time the transaction was closed. This, even when there were other customers in the store, checking out the phones or other products. Maybe, he had a knack of figuring out which customer would ultimately purchase, as I observed him quickly floating in and out of the conversation with us, and helping close the sale. But I was impressed that he could devote so much time to a single customer.

In the US, while we got attention from the sales rep at the store, she had others to attend to as well. Then, as we were taking our own time to decide, she got engaged with another customer. When we were ready to complete our purchase, she was indisposed and had to put us in a queue with a wait time of 30 minutes. We respected the process but as we wanted to trade in our devices only after duly transferring everything, we decided to instead order the phones online.

Eventually, Apple got our money for one of their products. However, I couldn’t help but wonder at the seemingly easy-going approach of the sales rep. I was almost going to classify her as being too high-handed but then realized that people here respect that they may not have someone’s attention all the time and are ready to wait their turn. That’s the culture they are accustomed to.

Now, I am no one to judge which system is better and am definitely not inclining toward any particular culture. All kinds of systems and cultures can work, provided they match the context and expectation of the constituents. But it is interesting to understand why these differences exist.

Imagine someone in India adopting the US approach to sales! He wouldn’t just risk losing the customer but will also most definitely get negative remarks on his scorecard. So, he will go all out to secure the business he sees on hand.

And specially if he is dealing with luxury products, like an iPhone, he will be expected to devote as much time to the customer as she needs. It will otherwise be considered rude and unbecoming of him. Plus he always will have this at the back of his mind that the customer can go and get another phone (or even the same phone) from a different shop next door. There’s just hyper competitiveness, fueling the need to be on top of the game at all times.

In the US, I presume the customer is walking in to the store knowing that they will need time to make a purchase. And they don’t have as many stores to purchase their phones from, for sure. So, the amount of competitiveness is lesser. More importantly, Apple being the dominant brand in the US, the brand recall is higher. It has hundreds of people walking in all day into their stores and the sales system works for most people and allows them to sell efficiently.

Difference in context, which leads to different cultures!

If a US citizen visits India and heads to a mobile shop, she will most likely feel that this sales person is behind her to buy the product, when in fact he would only be acting like he would with most customers. She will be coming from her experience and expectations and the sales person will be coming from his. Just like me, who was expecting a different experience but ended up with another.

The revelation? It is very easy to label cultures, to call out things that are not as per expectations, to make fun of those ‘other’ people. It is however in most cases not the entire picture. We need to look deeper into the context of the other person/party to understand where they are coming from and to respect their culture.

That is if we are trying to be genuine…

Roots

~ Rishi ~ Leave a comment

You can take the (wo)man out of the country but not the country out of the (wo)man. The same is true for most people, Indians more so.

We have one of the largest populations. Combined with a high literacy rate, a lot of us are now spread out into the far reaches of the world. But still then, even if it’s been a few years or a generation that the person may have been out of India, you can still find some resemblances.

This whole week, I have been in London for work and meeting a lot of interesting people from different walks of life. Colleagues who have relocated, friends staying here for more than a decade, strangers working elsewhere who I came across, et al.

It probably is also a bias that I have, that I noticed similarities in the Indian cohort rather than with others. But that’s more because of my limited understanding of those cultures. Anyways, that’s a natural tendency I believe because we are all prone to this bias.

Coming back to the point, I realised that depending on where we have been brought up, how ingrained some of the nuances are in our nature. We may not be intuitively aware of those but if we ponder over it, it’s easy to notice.

So, for adults who were raised in India, the roots are still predominantly there and their beliefs, values, behaviour aligns with the home country more. They may have stayed in a new country for a large part of their adult life but will still associate more with their culture than the new one.

However, it’s not as simple for kids. Those who have been born or brought up overseas and been there most of their lives, they associate more with the new country. And while their parents may still be thoroughly Indian in their outlook, they aren’t.

Good for them if they are going to stay in the adopted country, as it is just so much more easier to acclimatise with the native folks.

It is also a function of how independently the parents let the children evolve as they grow up. Do they still enforce things that they believe in or are they open to new ideas, methods, and cultural traits that the younger one(s) want to adopt.

And this is true not just for people relocating to another country but even to other regions within large countries like India. We often get trapped into the way things are done in our home town and don’t adjust to the new culture, standing out from the crowd.

Not to say that we move away from where we began from but more to highlight the fact that we need to assimilate and evolve. After all, change is the only constant and most times is for the good.

As we all fan out in different directions, sometimes within the country and sometimes outside, and settle down, it is for us to think through and align ourselves with the new. To make our lives less stressful and more fun…

What’s your Vibe

~ Rishi ~ Leave a comment

Serious or easy going? Cool or complicated? Dependable or unfathomable? Approachable or distant?

We all have one defining aspect that describes us. More or less.

And by “we” I don’t only mean individuals. Even organisations.

For individuals like you and me, our vibe is a complex result of an ever evolving life that helps build experiences and impressions. Right from our childhood to the point in time, a lot of things help shape us. And those distill into the vibe that we radiate.

It is the same for organisations. The only difference being, it is a result of a collective and not an individual. What the founders or senior people experience early on and what culture they seed is what gets built upon and adopted as the years progress. As the culture shapes up, the vibe solidifies.

People or organisations with good vibes attract others. Others want to be friends with them, work with them, and help them. On the contrary, those with bad vibes end up isolated or marginalised, not able to attract as many others.

It wasn’t until this week, as I was remembering some of my past experiences, did I realise that there is one big difference though.

In both cases, there is a point in time beyond which the individual or the organisation get typified into that vibe and those inner bonds sustains for long, sometimes for the entire life.

Unless, something happens or snaps and breaks those bonds. And forces the person or the organisation to re-evaluate their position, their experiences, and their outlook. Thereby, moving them in life to a different direction and dimension, resulting in a changed vibe.

We have all heard of how organisations evolve and change their course based on internal assessments, some of them going on to make history. And how some of them don’t realise the slide and fall down eventually.

But it doesn’t seem to be as frequent a case for individuals. Most of us fall prey to what we have built and disregard the need for change and to re-evaluate our vibe periodically.

We become a slave to who we have shaped up into. And continue living our life in that same state, even though we may be going down the wrong path.

And while that may be an ok approach to take in a multidimensional and multilayered organisation, whose demise may just render us jobless, it is counterproductive to do the same as an individual and end up with a lost life or worst, loss of life.

Sounds like a good strategy then for us to have our own internal assessments on a timely basis, to reset our course and make the most of our life!

The Community Feeling…

~ Rishi ~ Leave a comment

It’s been almost one and a half years…

Since we huddled together in an office space for a meeting or gathering of the team and had disagreements and shared jokes while devouring coffee and tea.

Since we travelled together with a group of people for a trip and had a whale of a time in a new place along with them.

Since we had big celebrations or a party with friends and family where we threw caution to the winds.

Since we traveled comfortably in a public conveyance, including flights, accidentally meeting other people and making acquaintances.

Since children had a class in their school and had fun in the playgrounds or sang songs while being in the school bus.

Since housewives had their kitty parties in a club or at someone’s place, chatting up about anything and everything.

Well, for most of us!

I can go on and on with the list. The moot point though is, we have been missing the social in the animal within us. And that animal is now coming out in the open.

Sometimes, having been in isolation for so long, not able to find its rhythm in the usual social milieu.

Or sometimes being too aggressive and wanting it’s own way, come what may, as is the wont at home.

Or sometimes not knowing who to hobnob with and what to do in a new place or setting that’s unsettling.

And this is creating a void so big that it’s almost unnatural.

For as long as we have written history about our race, humans have been socially active and prospered with one another.

However, this pandemic has pulled those threads apart. In some cases, those threads have been torn or badly damaged. In some others, they are just about hanging in there.

And that’s causing a strain in relations, in companionship, in understanding other humans, in building and sustaining trust, and in a lot of other things as well.

It is a bad situation to be in. For us as individuals and as a society.

The solution, in my opinion, is that we need to remind ourselves to re-engage and re-discover others where required and to believe in and have trust in each other as much as we can. Most importantly, be our 2019 or earlier self when we are able to go out again safely, and behave and react normally.

So that, we don’t lose the most intricate and nuanced aspects of our being – our ability to form bonds and friendships and build communities, which foster our lives and our growth throughout that life!

We the People.

~ Rishi ~ 1 Comment

Are the backbone of everything that happens…

It is people who build up a structure that moves forward to achieve the common goals.

Whether it is nations or organisations or families or groups, everything happens either for people or with people but always with them being front and center.

Yet, very often they are neglected or not paid enough attention to. In nations, in organisations and even in groups and families.

On the personal end of the spectrum, when people don’t get the feeling of being a part of the group or the family, they move out. They seek others who would make them feel special and wanted.

That’s perhaps why we always take care of those we want to keep close to us and don’t worry much about the others in the world. And that works for us because at the end, one can only manage being close to a few people.

At the collective end of the spectrum, nations do most of the things keeping in mind their people. Wanting to keep them united at all costs. And all of us, irrespective of our political inclinations or beliefs, want our community and our nation to succeed and feel strongly for it.

But when a nation fails to keep its people’s interests in mind, it starts lagging behind others. People overthrow the regime or vote it out of power. And reassert their right to be taken care of.

However, when it comes to somewhere in between the spectrum, where organisations exist, the same principles do not always apply. For an organisation is neither personal nor a community. It is a collective which is abstract in nature and bound by loose ideas which may not be agreeable to everyone.

People come in to work in an organisation or with it for their benefit. Knowing that whatever they do will at the same time benefit the organisation. And organisations also understand that nature of association.

So even if people leave, organisations survive. They are replaced by new or existing people. All for the good, of all the parties involved.

However, organisations that flourish are those that take care of their people, despite the transactional relationship. Because that is what gives its people the feeling of being wanted.

The ones that neglect their people or take them for granted or treat them as tools to achieve objectives, almost always fold up. If not in the short term then in the long run. Because people are intelligent.

And that is why it is so important to build teams, groups, and organisations in a way we build families and nations. Through trust, transparency, and respect. To make it endure. And succeed!