Leadership

The Acknowledgement

~ Rishi ~ Leave a comment

Mitul was staring in the dark. She had just finished the day and was lying down in her bed. The lights were switched off.

Apart from an eerie noise from a neighbouring electricity pole, there was nothing she could hear. After all, at 2 am in the morning, most people were asleep.

She tried to shut her eyes, forcing her mind to shut off. But it wouldn’t. Her thoughts weren’t in a mood to stop. After a few minutes, she gave up and opened up her eyes, staring in the dark and recounting the day.

It had all started post lunch at the office town hall two days ago. A small setup, Mitul’s startup was just taking its shape. And she had made it a ritual to address her entire team once a month.

This time too, she had gone prepared. She wanted to appraise the team about some recent wins and setbacks, and take in their feedback. But as the meeting began, a couple of them asked if they could first discuss about some personnel issues.

Mitul had readily agreed. What she heard for the next 45 minutes was various versions of how the team weren’t feeling motivated enough. How there were too many challenges and too few solutions. How things were broken and everyone was feeling overwhelmed fixing them.

Putting on her CEO face, she had listened to everyone patiently, without too much reflecting on her face. Her inner self was in a turmoil, though.

She shelved her plan to share any data with the team, thanked them for the feedback, and promised them to address these questions and concerns in a week.

As she came out, Mitul was shivering. It was as if her entire being was not in her control. She sat herself down at her desk and just continued with the motions for the day. Her mind was already running berserk!

After work that day, she went straight to the park. That’s what she used to do when she wasn’t able to control her mind. She ran ten full rounds to sweat out the angst. It wasn’t enough!

She then went back to her apartment, plonking herself on the couch to work through the problem. Over the next few hours, she alternated between pacing to and fro, standing and drawing at the whiteboard, or sitting down and thinking.

The next couple of days, this pattern continued. Through those two days, Mitul fought with her inner conflicts about what were the right things to fix. It was intense.

But it was she talking to herself. The others were oblivious to what was going on within her.

Now, with two days of sleepless nights, multiple coffees, and numerous rounds of self doubt, here she was, lying in her bed at 2 am. She silently acknowledged that she didn’t have enough answers and needed help.

That acknowledgement helped. She fell asleep and woke up only at 9 in the morning. Her mind was a bit calmer. She felt a bit better. As if, all the worries that she had harboured in the last 72 hours had gone away.

She took a long shower, ate something, and decided to take the day off. She got out of the house, and roamed around the city, soaking in some of her favourite spots.

Then, as she was walking back home in the evening, it occurred to Mitul. She was not alone. Her team was going through a lot, and if she wanted to solve the problems, it was best if she worked with them and jointly found a way out.

It was a revelation. She had always thought of her team as her close circle but somehow, she had not trusted them enough to work together and figure out solutions. It was as much their company as it was hers…

That night, Mitul slept well. She knew, she still had to find the answers. She was aware that the road ahead would be tough. But she also knew that she could depend on her team to work together for the answers. They were on the mission together!

Entitled

~ Rishi ~ 1 Comment

The clock struck 12. On a bright sunny morning, with the winter winds blowing on his face, Deepesh looked at his phone once again.

He had been walking outside the office building, not in the best of moods, after a call with one of his team members, Vipul.

Vipul was a hard worker and one of the brightest in the team. He was naturally chosen for difficult assignments and Deepesh had taken good care of him over the last couple of years.

However, today’s meeting with him had left Deepesh feeling cheated. Vipul had just announced that he was resigning because he had not got a good enough raise in the recently concluded increment cycle.

Deepesh had gone extra lengths to get him the best increment in the team. He had also discussed about putting up Vipul for a promotion in the next cycle.

After doing so much for him, the news of his resignation didn’t go down well with Deepesh. He had told as much to Vipul, sharing his unhappiness. However, Vipul strongly felt that he was entitled to much more than he had received.

As the day passed, the meeting continued to come back to Deepesh’s mind again and again. At first, he toyed with the idea of identifying how to retain Vipul. But it soon occurred to him that even if he succeeded in retaining, Vipul would not be able to shrug off the entitlement he felt he was owed.

Deepesh had to be fair to the other team members. He couldn’t afford to have other team members develop similar feelings without actually having done enough important work.

He also felt that what Vipul thought of his work was a very personal take on his own performance. And even if he tried to reason with Vipul, he wouldn’t be able to break through the barrier.

More importantly, Deepesh realised that every one, including him, had some feeling of entitlement. It was a natural feeling, based on what each individual thought his work was worth. And as a team leader, he needed to understand his team’s psyche better.

So, he decided to let go. He asked Vipul to wind up his work in the next one month. During that period, Deepesh spent time to understand the expectations and aspirations of his other team members.

He had frank conversations and gave and took feedback from each one of his team members. It not only helped him understand their thoughts but also allowed him to appreciate their feelings and chart out their growth paths.

It also allowed him to reflect about how he thought about his own performance. After all, he was entitled to do that!

Yes sir!

~ Rishi ~ Leave a comment

Mornings always were a time for self reflection for Krishna. It was his ‘me time’.

Today, he was flabbergasted. He had just remembered the most amusing introduction he had received from one of his team members in front of a client.

It had been more than a month but those words had remained with him. He went back to that day to replay the situation, for the umpteenth time.

However, as he was running through it, he realized that the mannerisms of his team member seemed forced. It was as if he was trying to get Krishna’s attention through those words and then agreeing with him during the entire conversation.

Krishna jumped out of his chair. He started pacing the room, trying to recall his recent interactions with this person. The pattern was quite clear.

He then recalled his interactions with other team members and found the same patterns repeating. Most of his team members were just agreeing with him all the time! And It had been going on for a while!

Krishna was an experienced senior VP and had been in the industry for a long time. He had moved to his current company and role about three years back and was clearly the person with the most amount of knowledge about his domain.

Naturally, in a new setup with a lot of youngsters, this had translated into everyone around him looking up to him. They knew that they could learn a lot from Krishna.

Coming from a traditional setup, Krishna was accustomed to hierarchy and respect. However, it was more due to the merit of the person than anything else.

Unknowingly though, in his current team, he had also fostered a sense within them where they defaulted to agreeing with him, rather than question him at times.

This had meant he was able to move faster with his decisions than usual. He had attributed it to his experience then but now he knew it was happening only because everyone thought he knew the best. And they had stopped applying their minds in front of him…

He had built a team of people who liked saying “yes sir”, than think critically on their own. It was a setup doomed for failure sooner than later.

Krishna knew he had to change this. It couldn’t go on any longer. Even if it meant he stepping back on some occasions and asking more of his team than what he thought they were capable of.

Thankfully, he had come to this realization soon enough, and on his own…

Shape of You

~ Rishi ~ Leave a comment

Juhi was sitting down at her desk. Perplexed.

She had just got out of a meeting with her boss. It was an important meeting because she wanted to flag certain risks and issues in the project she was overseeing.

She had been in the company for a while. After having graduated from a prestigious college in the capital, she had taken to her career like fish to water.

Having shown strong work ethics and commitment, the company had seen her potential and given her a couple of promotions and responsibilities. She was now a project leader.

Juhi knew that as a senior member, she had the onus of not only overseeing her team but also analyse how things were and if they were in the right direction.

Today’s discussion was exactly that. She trying to flag risks and issues she foresaw after her client pushed her back on certain details of the project, and which she believed ought to be addressed. She had discussed the situation with her mentor, and he had given her confirmation that she was on the right track.

So, she had walked in to the meeting with a lot of confidence. However, her boss wasn’t sure if there was merit in her position. He told her that he had seen some of these requests before and if the client wanted something so strongly, it was better to agree and move ahead.

After arguing for an hour on the relative merit of their respective positions, she knew that there was no point in continuing further, so she told her boss that she will think through what he had shared.

Once outside, she ambled toward her seat. She was perplexed because she knew her boss to be a tough nut but also mostly right. However, she read his reluctance to go against what the client was advising as fear of losing the project.

She didn’t know what she could do now. This was a first. Just then, a couple of her team members came up, and she decided to put off her thoughts. The rest of the day went by as usual, and she couldn’t find any time to delve deeper into her previous thoughts during the day.

Later in the night, as she lay down to sleep, her thoughts went back to her growing up years. During her high school days, she was in the Girls Scout, and was a regular at the camps.

In one such camp, she was a part of a group that had to play the role of an advanced party. During their descent from a hill, she had sensed danger and advised her group to take a different route. Although there was some reluctance, she hadn’t given up and instead used logical arguments through her map reading skills to convince her group.

Eventually, her sense had proven right, as there had been rain just the night before in a dangerous section of the descent and the original route had become very challenging for another party. She had been judged a high performer due to this contribution to her group’s success.

That single recollection gave Juhi confidence. She had been shaped by such experiences and she wasn’t going to let her gut be ruled out. She knew she was not wrong and her position merited caution. She decided she will push back.

The next couple of days, she spent time framing her thoughts. She consulted once more with her mentor about the approach being taken, and got a positive sign. She was all set.

She wrote a persuasive email to the client, copying his boss too. She also copied her boss and her team. In the email, she laid out her thoughts with initial hypothesis and requested everyone to consider both sides of the coin. She volunteered to run a detailed analysis of various possibilities, and accepted an independent review.

She half expected a push back again. But the way she had written it down, there wasn’t a single person who could turn down the request. They granted it to her to investigate.

A month later, she had the final report, reviewed and decided upon. Her hypothesis had proven right and the client had to back off the initial requests.

That evening, her boss congratulated her in front of her team, acknowledging how wrong he had been and how right Juhi had been.

She had shown her character during this challenge and it was indeed because of how she had been shaped…

Who’s the Leader?

~ Rishi ~ Leave a comment

I was awestruck. There we were, enjoying ourselves on a short vacation, when my 6 year old mentioned something that made me pause and think hard.

As it happened, we were just back from a boat ride at the resort and were taking a walk near the river side and talking amongst ourselves about random things. It must have been a couple of innocuous things that children do, for which we would have told the little one to not repeat. The moment we said so, she replied, “Mumma, Papa, you are not a leader and you shouldn’t be telling me about what to do and what not to do”.

Taken aback, I asked her, “If it is so, then are you a leader already and will you decide what you should do?”. She replied, “No Papa, none of us are leaders. Only God is”.

It took me a minute literally to grasp what she said. It must have come from her mind based on some random conversation she would have had with her friends. But it was profound and made me think more about it.

As those words continued to run in my mind for that evening, I realised that one part of it couldn’t be truer. That we aren’t and cannot be leaders all the time and should stop behaving as one…

True for those who run an organisation or a team. You may be leading a team or a function or a company but it’s not because of only you that work is happening or progress is being achieved. There are many contributing factors and we ought to keep that in mind, lest we believe too much in ourselves and in that over confidence go down the hill.

True for those who run a family or behave like a leader just because they are older than the others in the household. We may be grown up enough or may have seen more years under the sun but that doesn’t give us a right to lead in all settings. Indeed, there are instances when the younger ones know much more about something and they must show us the way.

True for all of us who assume the leadership role naturally because we have been told that being a leader is what counts. Indeed it does if we know the stuff. If not, it pays to let others take the lead and show us the way.

Conversely, a reminder for those of us who think they are junior or not experienced enough and shy away from leading. For they may not have the numbers against their age but they have something that others may not – enthusiasm to try new things and less fear of failure. And others could genuinely benefit from their leadership in unknown situations.

After all, while leaders can be born or made, it pays to learn all the time to lead better when the right opportunity arrives!

Leader or Team – who maketh whom?

~ Rishi ~ 1 Comment

This week two things dovetailed rather interestingly. I finished the final 3 episodes of “The Last Dance” on Netflix and also the last few chapters of the book “No Rules Rules” by the Netflix founder.

Apart from the common aspect of both being related to Netflix, what I found interesting was that both dealt with a common subject – teams and leadership, and which one is more important!

What makes some teams tick and not the others? Why some leaders are more successful? These questions are important not just in sports or business but also in our daily lives. Because, that is what helps us move forward as a society…

Most of us believe that the leader is the most important person. There are paeans written about some of the most successful ones and how they changed the course of history or of their team. There are multiple books devoted to the art of leading and how to be a good leader.

On the other side, some of us believe that it is the sum total of the team members that makes a team reach the top. Each member plays an important role in the buildup and the final act towards that success. And yet, we are all expected to play a part as a good team member naturally; no one teaches us how to be one.

Looking at the two examples this week made me realise that it is a symbiotic relationship. A leader is as good as her team and draws strength from the individual parts to shape it up for the success. And the team members are equal contributors to the success if they fit in that gap and play to their strengths.

There have been many leaders who were good in their own right but couldn’t succeed because the team wasn’t just good enough. And there have been teams which were very good on paper but didn’t have the right leader to lead them to success.

So what makes both of them tick? I think it has got to do with one’s ego, mutual respect, self awareness, and interpersonal bonding. As long as these are in the right place, teams work wonders. And if not for these, things disintegrate!

As we enter an uncertain phase in our lives again with the rapidly escalating virus situation in India, these aspects become doubly important for us as citizens and as a society. Time to buckle up and play as a team to win this battle! In all the spheres we play in…

The Real Power!!!

~ Rishi ~ Leave a comment

2020 is nearing its end. With this looming end, is the promise of the new. A new beginning. And hopefully restoration of the previous normal.

As we end the year, I thought it is in order to talk about why this year has been special. And no, I am not talking about the viral nature of the year!

This year has been strange in many ways. Whether it is the way we spent months altogether, how we socialised in the distanced and isolated world, or how we have tried to return to normalcy. But in my view, all of this strangeness has helped us understand one thing – who has the mettle to rise up when it’s time to.

And while almost the entire mankind rose to the challenge, I believe the real power was displayed by the womenfolk everywhere.

Right from the labs, where the basic premise on which the approved vaccines are based (mRNA technology), which was researched and developed by a lady, to the countless healthcare staff and people deployed on the frontline, we saw women leading the field and doing better or as well as their male counterparts.

But to me the most important area where women displayed that they can be in control of each and every situation was at home. In the way they handled and managed the shutdown of normal life and transition to the new messy setting.

From work, to working out, to taking care of the kids and household chores, to supporting the family in each and everything, women aced it all.

While they had ample and able support from a lot of their partners, and hats off to all of those who helped out, women were the master of the ceremony and they orchestrated it well all throughout.

Being on the other side, I worked under the supervision of my wife but also heard from the other women in the family, as well as observed those I could, to realise the enormity of this task. And it was gargantuan.

As the situation elongated and this new messy setting of having to deal with all things at the same time became the new normal for us, it wouldn’t be an exaggeration to say that we have retained some sanity in our lives due to all the skills that were displayed by the fairer gender.

And as we enter the new year, I hope this exposition and exercise of power leads them to discover their true self and contribute in more meaningful ways and lead from the front in all matters of life.

Thank you mothers, aunts, sisters, wives, girlfriends, and daughters. And anyone else I missed out.

To women power then!!!

The downward spiral

~ Rishi ~ Leave a comment

As usual, over the weekend I tried to catch up with newsletters and articles to make sense of the world over the past week or so. Over the past few weeks, I had been following the narrative of things going wrong in business, and as I read some of those articles, that gnawing feeling came back – something’s not right with how things are in the business world.

Over the past few months, there has been constant reporting and scrutiny of how big tech companies, which at one point of time were hailed as superlative, are now being called out for wrongdoings. It’s been the same with startups too. And with companies in other established industries.

Well, one of the reasons for this level of outrage could be the disconcerting factor of how the current situation has resulted in small companies and businesses folding up, traditional setups destroyed, while tech-led businesses and large corporations have flourished.

Another could be the fact that after years of hoping that the online economy would open up channels of equality and grounds of fair play, we have realised that it is after all still the same old place, with people having better access to resources winning over those with less. And hence the backlash.

Or it could be just the fact that people have finally woken up and realised that all is not right with the world that we live in and they need to call out and correct the wrongdoings.

Whatever it may be, what I have realised is that without a doubt, there has been a constant churning for the worse. Companies that began with a heart of pure gold (or so they claimed), have compromised on their values. Leaders who espoused equality and fairness, have squandered the opportunity to abide by what they said initially. And startups which came into being to solve a problem and be different than the others, have disintegrated into being a newer version of those ‘others’.

In my mind, it all boils down to one aspect – it’s the human(s) leading the charge who have led this downwards spiral. The founders, the leaders, the executives, people who were tasked with leading the new wave and rising above others, haven’t been able to fulfil the potential that was expected or promised.

Having built a business myself, I know it’s not easy to be in those shoes. When one is in the saddle, every small bump has to be negotiated. Hurdles at almost every step have to be crossed. More so, if you are a startup or a company out to prove yourself in a new market. And there’s constant pressure. From your known ones, people who have invested in you or the company, from the customers et al.

And while your intention is to navigate all of these in the most ideal way possible, there are times when you fall down. When you have to take a detour to avoid a wide ditch. In times like those, you have to decide. Decide to do the right thing for everyone, without knowing what’s the correct answer. Taking a leap of faith sometimes.

As long as your heart is in the correct place, things would turn out to be fine. It’s when you allow those moments to move you into a different zone, one which you aren’t comfortable with, that things go wrong.

When investors advise you to adopt a different strategy contrary to what you wanted to do, for the sake of the market. Or competitors demand you to be more aggressive, forcing you to adopt practices not consistent with your values. That’s when the fault-lines appear and if not taken control over, lead to a crack, large enough to cause a chasm.

The trouble is, in a lot of the successful cases recently, these chasms have led to superior growth, opened up new vistas for the business, and led to the belief that the decision taken in those trying times was right. And as nothing succeeds like success, the new thought becomes the de-facto.

And then the downward spiral begins. Feeling reassured by the success and by the belief that things are fine, the chasm grows. Practices and policies get diluted. Things begin to change for the worse. Chasing numbers or growth or glory, decisions are taken that move away the company significantly from where it wanted to be, at the start. And that’s why the current backlash.

It’s not that the world is replete with these examples. There have been quite a few cases where the leaders have refused to budge and succeeded despite odds stacked against the right way of doing things. But they are far and few in between.

Perhaps, it is time for us to think about our responsibility individually and as we grow up in life and work, to resolve to do the right thing whenever we are leading the charge. Even if it means that we will take time to succeed. Or that we have to call out and correct the wrong-doing.

Because, the downward spiral isn’t something worth living for in the long run!