Business

The lapse

~ Rishi ~ Leave a comment

There was an orangish hue in the sky that evening. The sun was setting and a gentle breeze had had a good effect on the man, standing at the balcony in his high rise apartment in the heart of the city.

He had been a very successful entrepreneur. His startup had been a recognised and celebrated one, with successful operations across the country.

And yet, he felt that he hadn’t done enough. He was contemplating that day what he could do to change things. And as he stared at the setting sun and faced the gentle breeze, his mind drifted back into his past.

He remembered the days spent in his college, when he made great friends and amazing mistakes. And within all that mayhem, managed to do well in studies to secure a high paying corporate job.

It was only his self-insistence to do something different that had led him to move out of that job after a couple of years and roam around the country to absorb things.

As he recalled more, he remembered how while travelling the remotest parts of the country, he had hit upon his business idea. And how he had worked at perfecting the concept, not worrying about the time lost or what others would think.

After a few months of deliberations, he had then launched the startup and hit a home goal from the beginning. There were a fair share of hits and misses but the idea had merit and his startup constantly inched forward, to prove itself to its customers in the remotest towns and villages.

He had then expanded his horizons to provide multiple ancillary services. Again on the back of his insights that he continued to gather through his inland tours every few months.

Ten years had passed since the last time he had travelled inland. Increasing pressure on him and the demands on his time made him stop those. And slowly, with the influx of more senior managers, he had taken a back seat to enjoy the fruits of his labour.

It was only this late in life he was realising that it had not been enough. He had yearned to do more but somehow had ended up short.

Not for the want of desire. But for the lack of consistency to continue on the path he had set for himself.

He stepped back a bit, absorbed the evening, and breathed heavily. It was time to reset himself on the path. To walk again toward the destination he had set for himself.

For what he aspired for was still some distance away. In spite of the lapse, there was still time. He could yet walk on his path and reach his goal…

The Team

~ Rishi ~ 1 Comment

The whole is greater than the sum of its parts. So said Aristotle.

The past 2 weeks, as I worked out of our London office and met people in the team, a lot of them for the first time, these old words rang true.

It’s been a deeply interesting subject for me for sometime now. How does a team click together? How does it become a high performing one? How do you maintain the bar you set and raise it higher?

It’s been equally fascinating to also understand why some of these things work and some don’t. The answers or observations can be quite different, depending on what perspective one employs.

What’s true however is there are some specific tenets which propel or hinder us on these fronts.

Trust is a big one. If there’s trust between people who are on the team and they believe in each other, progress is easy and performance dramatically improves as a byproduct. Lack of trust destroys and inhibits members, pushing the team further down the rabbit hole. I have seen this firsthand and experienced both sides of the coin and I must say, trust is the no. 1 thing to establish.

Respect is another. If the members cannot respect one another and their leader, the team won’t go anywhere. If on the other hand, there’s respect, even the most difficult situations can be navigated with ease. Again, something that I have had the good luck to experience and learn from first hand.

The other natural one is competency. If people on the team aren’t competent enough, do what you may but the team won’t be able to scale up and perform. This is also the most tricky as we tend to define competence narrowly and test it within specific sub-contexts only.

While these 3 tenets are basic and critical to team success, there may be more I am not covering here which are crucial. What’s important though is for us to understand that a lot of times we overlook them.

In our quest to prove ourselves the best or just to ensure we are doing enough to keep our place, often times we compromise on these building blocks and end up experiencing sub-par team dynamics.

It isn’t our fault. This is natural human tendency. We lean toward it unknowingly, trying to protect our individualistic interests.

But what we could do to get out of this trap, is to remember that we are doing well or being shown in good light because of the cohesion we or other members have within the team. It is because of them that we are able to move seamlessly and achieve what we set out for.

Keeping our ego and individual interests aside, working with others to build trust, respect, and competence. To enrich ourselves and the experience we gain from being in the team.

For above all, the foremost reason for being in the team is to be able to contribute and grow together, learning from others! Great teams do this at a collective as well as an individual level…

The Green Grass…

~ Rishi ~ 1 Comment

It is amazing how time passes by and things still remain the same.

This weekend, as I met a couple of my Army course mates and we spent a few hours charting our courses and what has been happening in our lives, I was amazed to notice this being re-emphasized.

As it happened, after I moved out of the Armed forces and passed over to the civilian life (that is the lingo, the world separating those in uniform from those without), my life took multiple twists and turns. Some of it natural, some of it accidental, some perhaps of my own making.

But during all these times, I always held the greatest regard for what life once had in store for me on the other side of the fence. May be because of the childhood dream that was only partially fulfilled, or perhaps due to the realisation at multiple points in time that while a difficult life, the one in uniform is much more simpler and straight forward, with the path being set in front of you. The grass a lot of times appeared greener and fertile on that side, indeed.

And then there were my course mates, some of whom were not really planning to stay on in that life for long or wanted to gain more out of life. That simplicity and straight forward nature had become mundane and they wanted something out of turn. For them, the grass was greener this side of the fence.

This weekend, as we three friends sat down and spoke about what’s happening, we compared our lives, our work, our social circles, settings, and so on. And you guessed it, it was mutual admiration about the greener grass on either side.

Later on, as I was returning home, I was musing about how many times this has happened to me. While I smiled about how it keeps on repeating itself, as my thoughts ran deep, they took me to those other instances when I have wished to be on some side of the lawn which at that point of time appeared greener. Without realising that where I am standing also has a lot of blooming flowers and tiny buds awaiting to blossom. Without understanding that where I am today is because of so much effort and hard work spent toiling on the end of the lawn I am at. But with a lot of judgement that what I have done hasn’t amounted to much, in comparison to the other person.

It’s amazing that we routinely do this and then disturb our own happiness to seek the mirage that may not even be the oasis that it promises to be. Yet, we do it each time, habituated to find something that is not right in our lives. And that often leads to diversions in our path, which could otherwise had led us to the end goal that we were seeking.

Of course, it is not true for all of us. And there are some good reasons to move over to the other side, jump ships, take u-turns, or just branch off. I have done it and I am sure so have others.

What’s important though, before making that jump, is to really evaluate and identify the actual reason for the push. Is it born out of just the desire to be on the greener side of life, or is there something innate that is forcing us to uproot ourselves. If it is the latter, there are often good reasons. But if it is the former, perhaps it is time to look down and behind, to understand the colour of our own grass and it’s future!

Win or Lose – what after the Games?

~ Rishi ~ 1 Comment

What is important? Is it even important to fuss over the result or is it sufficient to have just played? What to make of those who won? And those who lost? And what does all of this hold for us?

As the Olympic Games gala got over today, some of these questions floated into my mind…

These Olympic Games saw the best run ever by India, finishing with 7 medals. All of us Indians are ecstatic right now. After all, we won a Gold in a track and field event for the first time. Going with 2 silvers and 3 bronze medals, including one for Hockey which is our national sport, a lot of our champs proved their mettle.

It’s been an interesting last few weeks as I observed the commentary on the games and also had multiple chats at home and with friends on what to expect, how India is faring, good bad and ugly of Indian sports, and so on. I’m sure, for most of us, these last 2 weeks would have been in a similar zone – with sports dominating the conversations. And that too, not cricket for a change!

Depending on who you talked to, there would be different views – some focused on the personal aspects like what went behind the training of the sportsmen / women, who were they competing against, etc. And some focused on the collective aspects like is India really doing it’s best to provide facilities and infrastructure for fostering world-class sports stars, how is it that Chinese have started winning so many medals and their training regime, and so on.

You get it – most of these conversations we had were merely that. Talk of the town to berate or praise different aspects of sports without actually knowing what goes behind the scenes or what to attribute the outcome to. In fact, most of the conversations start with sports and then deviate into politics.

As with other seasonal topics, these will die down after a few days or weeks and will be replaced by other topical issues.

What I do hope remains though are the dreams that these games have given to the young ones in the country and how some of those dreams metamorphose into effort and training, leading to more glory in the coming years across different sporting disciplines.

What I also hope remains is the interest that has been generated in the other sports apart from cricket, which encourages many more kids to pick them up and many more parents to allow their children to pursue them seriously.

And what I certainly hope for is that all of us Indians start laying much more emphasis on sports as a medium of all round development for ourselves and our kids. For what is important is not to win or lose but to play well and gain from either of the experiences. Something that our kids generation definitely needs to imbibe whole-heartedly…

Only then, will the promise that we saw in these games will be translated into action not only in the sporting field but also in all aspects of our lives as a nation!

Legacy…

~ Rishi ~ Leave a comment

It is something we leave behind and hand over to the next generation.

Something that inspires a lot of people and helps them identify a meaning in all they have done through the years.

Or something that in hindsight helps us judge what we did in that particular phase of our life or work.

Well, I have always viewed the term with some suspicion. Not because I think it is over-rated but because I think it carries a negative stress in the present.

There are a few people who leave impressive legacies behind. But not because they started with that intention. They just wanted to do their best in the moment. And whatever they leave behind happens as a natural result of that effort.

On the other side, there are those who don’t bother at all about these matters and live their life without worrying about what they are leaving behind. They do their work or live their life and pass into oblivion, which isn’t a bad option in the larger scheme of things.

And then there are those who always get bothered by whether what they are doing will be enough to leave behind that impression. Now, that’s precisely the kind of negative stress I am referring to. Trying to prove a point and do something with the future in mind, without focusing on ensuring the best possible in the present.

A lot of us these days, either due to the hype around the term ‘legacy’ or because of the added pressure we put on ourselves to excel in whatever we do, land up in the third category. For some of us in fact, sometimes it gets complicated because once we start looking out into the future with one eye, the view isn’t complete in the present. And due to that stress we sometimes end up trying too hard and not being our natural self, or worse, doing things the wrong way to reach where we want to be through a shortcut.

Not something that we would recommend to any of our friends, leave along to ourselves!

As I served my last day in a company I have been with for almost 5 years and had a lengthy conversation with a senior about some of these aspects, these thoughts came into my mind…

When I dug deeper, I realised that if we look at this issue from another perspective, it is actually not what we have done and the accolades that we have bought to the table that matter. What matters is the foundation we built or built upon, and the strength of the pillars we erected during that phase of our life or work. In the present.

Are they going to sustain after we are gone? Will those, who are left behind after us, be able to live with it? Is the structure going to soar higher from where we left it?

I think that is a more pertinent way of looking at any phase of our life or work and determining the impression that we leave behind. It also gives us the luxury of focusing on the present completely without worrying about or stressing about what happens to it after we leave.

While all of us are wishful about the impact we have or may have with our actions or work or life in the future, I guess living in the present and staying focused on what we are doing in the here and now are way more important.

At least, that gives us a chance of leaving behind a legacy, if at all!

We the People.

~ Rishi ~ 1 Comment

Are the backbone of everything that happens…

It is people who build up a structure that moves forward to achieve the common goals.

Whether it is nations or organisations or families or groups, everything happens either for people or with people but always with them being front and center.

Yet, very often they are neglected or not paid enough attention to. In nations, in organisations and even in groups and families.

On the personal end of the spectrum, when people don’t get the feeling of being a part of the group or the family, they move out. They seek others who would make them feel special and wanted.

That’s perhaps why we always take care of those we want to keep close to us and don’t worry much about the others in the world. And that works for us because at the end, one can only manage being close to a few people.

At the collective end of the spectrum, nations do most of the things keeping in mind their people. Wanting to keep them united at all costs. And all of us, irrespective of our political inclinations or beliefs, want our community and our nation to succeed and feel strongly for it.

But when a nation fails to keep its people’s interests in mind, it starts lagging behind others. People overthrow the regime or vote it out of power. And reassert their right to be taken care of.

However, when it comes to somewhere in between the spectrum, where organisations exist, the same principles do not always apply. For an organisation is neither personal nor a community. It is a collective which is abstract in nature and bound by loose ideas which may not be agreeable to everyone.

People come in to work in an organisation or with it for their benefit. Knowing that whatever they do will at the same time benefit the organisation. And organisations also understand that nature of association.

So even if people leave, organisations survive. They are replaced by new or existing people. All for the good, of all the parties involved.

However, organisations that flourish are those that take care of their people, despite the transactional relationship. Because that is what gives its people the feeling of being wanted.

The ones that neglect their people or take them for granted or treat them as tools to achieve objectives, almost always fold up. If not in the short term then in the long run. Because people are intelligent.

And that is why it is so important to build teams, groups, and organisations in a way we build families and nations. Through trust, transparency, and respect. To make it endure. And succeed!

Switching Off…

~ Rishi ~ Leave a comment

It’s a million dollar quest now-a-days!

Realms of paper have been written upon to help people claim there lives back. Where to stop and how to give themselves time.

And yet, as lockdown situations have continued and most of us continue to work from home, there seems to be an urgent need to get some respite from the blurred boundaries of work and life post work.

As Missus and I sat down for our Sunday morning, environment friendly detox hour, this topic came up today. I was wanting to get into this discussion with her as off-late, our schedules were going crazy and this wasn’t leaving us with much time for other things.

While we discussed and chatted about it for 15-20 minutes, there wasn’t a clear answer that emerged on how to handle the situation. But one good thing happened. It gave us time to reflect on what we have been trying in our own little ways and how it is helping or not helping us. This reflection threw up some interesting observations!

For one, until the laptop and mobile phone became ubiquitous, we pretty much had the evenings to ourselves. After work hours, there was a natural switch off that happened. Or how following a routine in the morning and evening, sans any device, has helped us stay sane and less stressed on the days we are able to manage that. Or better still, how suppressing the urge to attend to work emails / texts etc. can yield benefits, specially on weekends.

What’s more important though is to remember that we need to switch off. To rejuvenate. To feed ourselves. Something that a lot of us seem to forget in between all the humdrum of life.

I have seen colleagues and friends who constantly feel the urge to do everything in their power to respond to things immediately. They stretch themselves, even when it is not absolutely required, to deliver outcomes by borrowing time from their weekends and family.

While that may be the order once or twice, soon it develops into a habit and establishes a vicious loop, where the need to ‘Keep up with the Joneses’ takes over and prods us to outdo ourselves. And our colleagues.

And that leads to a culture that constantly demands more of us at all times and a race to the bottom. A demand that can never lead to much good!

So, which culture are we setting up in our team or organisation or for ourselves? Should be the biggest question we ask before we embark on anything.

Will perhaps help us maintain sanity in our lives and lead to longer careers with lesser stress all around!

Leader or Team – who maketh whom?

~ Rishi ~ 1 Comment

This week two things dovetailed rather interestingly. I finished the final 3 episodes of “The Last Dance” on Netflix and also the last few chapters of the book “No Rules Rules” by the Netflix founder.

Apart from the common aspect of both being related to Netflix, what I found interesting was that both dealt with a common subject – teams and leadership, and which one is more important!

What makes some teams tick and not the others? Why some leaders are more successful? These questions are important not just in sports or business but also in our daily lives. Because, that is what helps us move forward as a society…

Most of us believe that the leader is the most important person. There are paeans written about some of the most successful ones and how they changed the course of history or of their team. There are multiple books devoted to the art of leading and how to be a good leader.

On the other side, some of us believe that it is the sum total of the team members that makes a team reach the top. Each member plays an important role in the buildup and the final act towards that success. And yet, we are all expected to play a part as a good team member naturally; no one teaches us how to be one.

Looking at the two examples this week made me realise that it is a symbiotic relationship. A leader is as good as her team and draws strength from the individual parts to shape it up for the success. And the team members are equal contributors to the success if they fit in that gap and play to their strengths.

There have been many leaders who were good in their own right but couldn’t succeed because the team wasn’t just good enough. And there have been teams which were very good on paper but didn’t have the right leader to lead them to success.

So what makes both of them tick? I think it has got to do with one’s ego, mutual respect, self awareness, and interpersonal bonding. As long as these are in the right place, teams work wonders. And if not for these, things disintegrate!

As we enter an uncertain phase in our lives again with the rapidly escalating virus situation in India, these aspects become doubly important for us as citizens and as a society. Time to buckle up and play as a team to win this battle! In all the spheres we play in…

Sprint or Marathon?

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I was caught on the wrong foot. Having run it like a sprint for the past few years, I had suddenly realised that life was a marathon!

All of us have our own thought processes about how life should pan out for us. And what should it lead to. As I came out of b-school and started working, I came to a conclusion that my life had to be in the fast lane and lead to massive success early on.

The next few years were spent chasing that dream. I set up my own business, worked extra hard, and burned myself going that extra mile to achieve success.

While the business did give me success and satisfaction, it was the thrill of being your own boss and running something for yourself that kept me going through a gruelling schedule and running the sprint.

It wasn’t until I decided to close down my business after 3 years and the hectic activity slowed down, did I start noticing that there were some gaps in my theory…

For one, I had neglected my health and had serious trouble on that front. I had also not been able to spend as much time with my family as I would have liked to. And I had spent most of what I earned, living life in the fast lane!

It was devastating to know that I had been running the race all wrong. Forgetting the dream that I had nurtured and closing down the business was in itself a painful process. Adding to it were all these other factors which were making me realise that I had been mistaken.

The next couple of months, I spent in introspection and thinking through on what went wrong and right for me. And while I carried rich experience that I couldn’t have got anywhere else, I realised that I could have run the race differently and had a more wholesome life.

After all, life is not a race to be finished, like a sprint. It is a marathon to be savoured and felt, going through the easy and tough phases. And it is above all an experience.

As I re-integrated with the corporate life again and got back to work subsequently, I made a quiet resolve that I will never be lured into running a sprint again.

And while the last few years have been busy, at the bottom of my heart and in my mind, I am running a marathon rather than a sprint.

As I spoke to an ex-colleague this week and we talked about this aspect of life, it made me realise that I have to keep course correcting myself from time to time to ensure that the bigger picture is not lost.

And to continue to live life to the fullest possible, enjoying the scenery and the road!!!

The Core.

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I was in the second term at the IMA. For all us Gentlemen Cadets (that’s what we were called), the most important thing was to focus on passing the myriad tests. I had failed one of them that day. And it was worrisome…

It was the famed toe-touches I had failed at. You hang on a bar, like you would to do pull-ups. Only, instead of pulling the body up, you bring your legs closely up to your chest and bend your head backwards to let the toes touch the bar. Without swinging to and fro. And with control.

And I sucked at it. I knew it beforehand that I would fail. While, I had passed the other tests, knowing that I couldn’t even do one toe-touch after spending almost 8 months in the Academy was worrisome. Also, because unless one clears the tests, you cannot pass out.

When we look at the forces, we always associate them with strength, courage, and discipline. However, when you are in the training, going through the daily rigamarole, you wonder what more can you do. How can you surpass yourself. And go beyond your own limits. Limits that you attained inch by inch. And that’s where the mind comes to play.

As I went back to my room that day and sat down to reflect on my performance (or rather the lack of it), I realised I had not focused on my core. Literally. I had gained on my running technique and speed and become better at free-hand exercises. But I hadn’t worked too much on my core, it wasn’t strong enough for me to do toe-touches. And unless it was, I couldn’t rest.

So, back to the drawing board, I enlisted help of a couple of friends. The next test was about a month or so away and I had to focus every single day. Thus began my most gruelling physical training period in the Academy, when on a daily basis I focused on what I did to strengthen my core and measured myself rigorously, while eating extremely consciously.

Cutting the long story short, I worked upon myself and pushed things to the limit, to finally master the technique and have the strength in my core to clear the test the next time round. But this taught me two important things – to focus on the core and to do whatever it takes.

The core – it’s critical to master it and focus on maintaining it. Whether in physical standards, or in business matters.

Some of the successful businesses built in recent years have understood their core very well and trained for it to become strong. For example, how a bunch of 50+ aged founders have succeeded in building a successful e-commerce business (BigBasket – https://the-ken.com/story/interview-hari-menon-bigbasket/). I am sure there are similar stories behind other successful companies also. And same is the case with any team for that matter – if the core is strong, challenges are fun to solve for and invariably get surpassed.

Watching a fellow apartment dweller the other day working out in the gym, as I saw him giving his +100% to some of the core-building exercises, I realised the discipline he had set for himself to reach that level. His core was strong. And while mine isn’t as strong in terms of physical standards, I remember the above instance at IMA and try to ensure that I focus on the core and do whatever it takes to maintain it in order. Physically and at work with my team. Hopefully.