Observations

The spirit

~ Rishi ~ Leave a comment

A cold but sunny January morning greeted the girl as she peeped out of the window of the hospital.

She had been at the hospital for a couple of months now. What had seemed like a minor accident had ended up damaging both her eyes badly. The doctors had painstakingly operated her and the nursing staff had looked after her with a lot of care.

It was a day of reckoning for her. She had needed rehabilitation so that she could re-learn things and get back into the world but with a heavily blurred eyesight.Today was the day when she was going to start demonstrating her learning to her tutor.

She felt a shiver down her spine at the thought of being without her good sight in the big mad world. It was as if something natural was no longer a part of her, as if she had been robbed of her identity.

And yet, she had resolved in her mind that even though she had gone through this misfortune, she wouldn’t let this stop her life. She would re-learn and find a new place for herself.

She went through her morning motions and got ready right on time for the demonstration. Her tutor was there and she took her out of the ward and into the nearby park.

For the first time, the girl was out in the open after her accident. She had so much wanted to see what was outside the hospital. The only thing she could do now though was to experience the sounds and smell of nature. The park in front of her was a blur.

The teacher made her sit down at a bench and then gave her instructions. She was supposed to get up, cross the street, and climb the stairs to reach the hospital reception. Post that she was supposed to get to the canteen for a cup of coffee.

She got up, confident about one thing – that she will give it her best shot.

As she was about to take her first steps, a voice inside her head called out to her, stopping her from doing that. She brushed it aside and started walking.

While she was crossing the road, her mind told her to stop and turn back and just be in the park. She somehow managed to overcome that feeling and with her walking stick, guided herself across.

Then, as she was climbing up the stairs, she slipped and fell down. For a moment the world stopped. She was aware, people around her were watching her. She couldn’t see them clearly but she could feel their gaze on her. Someone would surely step forward to help her.

But she had come alone thus far. And nothing could stop her now. She scolded the voice inside the head and got up, dusted herself and strode forward, not waiting for any help.

Once atop the stairs, she moved to the reception using the signs indicated on the walls by touching and feeling her way. This was all new to her. Her former self would have thought nothing of this effort. Her new self appreciated the hardships those without sight had to go through on an everyday basis.

After a few more minutes of this new labour, she reached the canteen, ordered her coffee, and had sat down at a table. As the waiter got her coffee and she started sipping the cuppa, she smiled to herself. The coffee had never tasted so good.

She had taken a small step toward reintegrating with the world around her. It was however a giant one. She had proven to herself that she could do whatever she set her mind to.

And that was enough to go on…

Parents

~ Rishi ~ Leave a comment

The most demanding and most satisfying job in the world. That’s how I would describe parenting!

This week, as I went through the motions, this theme recurred time and again. And it made me appreciate what we do and the importance of it all over again.

The first instance was a random discussion with a couple of colleagues. We recalled ourselves growing up. Our parents were strict, frugal, and demanding. But on the other hand, they cared, loved, and nurtured us continuously. We didn’t realize it then, but they shaped us into someone who could go on and find their place in the world.

At that time, it did seem to most of us that we were at the receiving end of our parents. Too many restrictions, too many rules, heavy focus on being upright. A bit of a stretch to say, but we felt as if we were being constrained in many ways. And yet, that taught us the value of many a things. Values which we need to pass on to our kids. Yet,

How do we exercise controls and help build values, knowing fully well that we’re constraining our kids for their own good?

The second instance was an observation with our daughter. She spent a lot of time preparing a card, a booklet, and a gift bag for wifey on mothers day. She had written some wonderful things there and showcased some of her drawing and art skills. But as I read through the booklet, I saw how we have been helping her growth and yet falling short.

Now, I definitely feel that we have become much more pally with our children and have given them more freedom to do things. And that’s helping them make their own choices. But at the same time, I also think we have been shielding her from the world by being too careful.

I remember our parents weren’t so bothered about where we were all the time. Yes, times have changed and it’s become more riskier for kids to be out and about on their own. But I feel we have gone too much to the other side now, which is hurting her growth. And we need to do something about it! So,

How do we provide for various experiences for our kids in a dynamic world and yet ensure a good, wholesome upbringing?

The third instance was a post by a friend, where he wished his mother but also thanked his father. Both of them had played an equal part in his success. As I read through, I realized that it was always this balance that helped shape me. It may not have been possible otherwise.

Not that single parents cannot function at the same level. But even on our best days, it is hard to play a single role. Playing a double role through your life is incredibly difficult and something I wouldn’t wish for anyone.

Coming back, this is something that we don’t appreciate enough. How to play the yin to the yang, the apprentice to the master, the carrot to the stick. For, that balance is what creates different experiences and approaches for the child to learn from and grow. Therefore,

How do we ensure that we can complement our better halves and provide a balance that’s needed to nurture our children?

If you look at the three questions I pose above (in bold), these are all difficult ones. There are many more such demanding questions that we face as parents on an everyday basis.

And yet, we continue to do our best and the most we can in all circumstances. Doing what we think is right for our kids. And taking pride in helping them grow, feeling satisfied in the progress they and we are making…

“Fear”

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We always want to succeed. But we often fail. Why does that happen? And what does it consciously or sub-consciously teach us?

These questions swirled in my mind as I was watching my daughter yesterday evening.

She was fearlessly trying gymnastic routines that she has been learning. Without the fear of falling or getting hurt. As I saw that, I recalled my own younger self playing with cousins, jumping on the ground from low heights, fearlessly oblivious to any potential hurt.

The kind of things that we did as kids! Without giving it a second thought. Without worrying about the consequences of a move gone wrong.

Most importantly, without fear of what would happen!

We used to say, let’s try. And if we failed, we just got up, dusted ourselves off, and probably had a go at it again. Until either we mastered the swashbuckling move we were trying, or were warned off by someone elder to us.

We wouldn’t stop and analyze what went wrong for a long time. We wouldn’t think about quitting because we didn’t succeed the first time. We wouldn’t give up so easily just because we didn’t know enough.

But now, as a grown up, we do that often.

We balk at the unknown all the time. We make calculated moves because we think it’s not worth risking things. We limit ourselves because we don’t want to stand out, we want to blend in.

And yet, we are none the wiser. We are far more conservative in our approaches, often short-sighted, and at times frustrated about our limitations.

Well, life happened and we faced enough failures through our journey that we started fearing a lot of things. We started obsessing about what shouldn’t go wrong. And what we shouldn’t do.

What if we keep that experience aside and instead adopt the approach we took in our childhood?

Go at things unhindered, without the fear of failure. Without the fear of “what if”. Without the fear of embarrassment. And without stopping when we meet obstacles or when our plans don’t go as we wanted them to.

Without wanting to succeed at all costs.

I believe we will do ourselves a world of good. And to those around us. By challenging ourselves and others, we will unearth more within us.

For what is life, if we don’t try enough…

Context and Culture

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It is fascinating how we view culture. Through our eyes and based on our past experiences. But do we miss the context sometimes?

I recently had an interesting experience that forced me to think in this direction…

This happened when we went to buy new phones for ourselves. It was a pending item on our list, and we took out sometime this week to check new iPhones at a nearby Apple store.

We have bought iPhones from an Apple store in India. So we were expecting a similar experience here in the US.

In India, I recall my interactions about 4 months back, when I took my sister-in-law to get her a new iPhone. The sales guy gave as much attention he could not only to explain the product to us but made sure he stayed with us till the time the transaction was closed. This, even when there were other customers in the store, checking out the phones or other products. Maybe, he had a knack of figuring out which customer would ultimately purchase, as I observed him quickly floating in and out of the conversation with us, and helping close the sale. But I was impressed that he could devote so much time to a single customer.

In the US, while we got attention from the sales rep at the store, she had others to attend to as well. Then, as we were taking our own time to decide, she got engaged with another customer. When we were ready to complete our purchase, she was indisposed and had to put us in a queue with a wait time of 30 minutes. We respected the process but as we wanted to trade in our devices only after duly transferring everything, we decided to instead order the phones online.

Eventually, Apple got our money for one of their products. However, I couldn’t help but wonder at the seemingly easy-going approach of the sales rep. I was almost going to classify her as being too high-handed but then realized that people here respect that they may not have someone’s attention all the time and are ready to wait their turn. That’s the culture they are accustomed to.

Now, I am no one to judge which system is better and am definitely not inclining toward any particular culture. All kinds of systems and cultures can work, provided they match the context and expectation of the constituents. But it is interesting to understand why these differences exist.

Imagine someone in India adopting the US approach to sales! He wouldn’t just risk losing the customer but will also most definitely get negative remarks on his scorecard. So, he will go all out to secure the business he sees on hand.

And specially if he is dealing with luxury products, like an iPhone, he will be expected to devote as much time to the customer as she needs. It will otherwise be considered rude and unbecoming of him. Plus he always will have this at the back of his mind that the customer can go and get another phone (or even the same phone) from a different shop next door. There’s just hyper competitiveness, fueling the need to be on top of the game at all times.

In the US, I presume the customer is walking in to the store knowing that they will need time to make a purchase. And they don’t have as many stores to purchase their phones from, for sure. So, the amount of competitiveness is lesser. More importantly, Apple being the dominant brand in the US, the brand recall is higher. It has hundreds of people walking in all day into their stores and the sales system works for most people and allows them to sell efficiently.

Difference in context, which leads to different cultures!

If a US citizen visits India and heads to a mobile shop, she will most likely feel that this sales person is behind her to buy the product, when in fact he would only be acting like he would with most customers. She will be coming from her experience and expectations and the sales person will be coming from his. Just like me, who was expecting a different experience but ended up with another.

The revelation? It is very easy to label cultures, to call out things that are not as per expectations, to make fun of those ‘other’ people. It is however in most cases not the entire picture. We need to look deeper into the context of the other person/party to understand where they are coming from and to respect their culture.

That is if we are trying to be genuine…

A Special Day…

~ Rishi ~ Leave a comment

Dusk had set in, with the sun ready to go down behind the horizon. And yet, as she pulled up into the parking lot, the lady of the house felt as if she had lived through an entire day.

With a couple of young kids, all the workplace stuff, as well as household chores to take care of, she had her hands full on the best of the days. Ever since they had moved to this new place, it had become even more hectic for her.

Parking the car, she knew that the kids would have been back from their after-school classes, waiting for her to reach home. Her husband would be busy as usual with his official calls, wrapping up work. There was still the evening dinner to take care of and then some more things before the day ended.

Before she entered the house, she sat in her car in the parking lot. It was as much to take a breather as to prepare herself for the remaining few hours in that long day.

After a few still minutes, she gathered her belongings, locked the car, and walked up to her apartment. There were a few people walking around on their evening stroll who she nodded to greet along the way.

Outside the door, she stopped for a while. There was no noise from inside the house and the lights were switched off. Could it be that her husband had taken the kids out for some play time or for running an errand? Would give her a few more minutes of solitude for sure, she thought.

Then, as she got in and switched on the light, a surprise awaited her. Her husband jumped out from behind her and embraced her. Her children, hiding away in one of the bedrooms, came running toward her shouting “Momma”, and joined their dad and mom. And then, all of them started to sing the birthday song!

The lady couldn’t understand. It wasn’t her birthday for sure. Nor it was anyone else’s at home…

When the song came to an end, she realized that it was actually the day they had moved into their new home a year ago. They were all wishing each other for completing a year in their new home.

More surprises awaited her. She was escorted to the dinner table, which was laid out with her favorite Thai food. Her husband served food while the children got out a cake. They made her feel like a queen, taking care of everything.

After the dinner was done with, they all sat down in the living room. The children got out a collage of various pictures they had taken during the time they were setting up the house. It was a good reminder of all the effort that had gone in to set it up.

She was overwhelmed and thanked them all for the evening. They just smiled and thanked her for doing all she had to turn that house into a home. And then revealed that they had been planning this for a while without giving her any hint.

That night, she slept with a smile on her face. Content with the recognition received. And happy about the achievement of having converted the house to a home.

What’s with the Age?

~ Rishi ~ 3 Comments

We have progressively started living longer lives. But what does it mean to age?

The past week, there were two instances which forced me to think in this direction.

The first one was when my daughter asked a great question, something kids are privileged with. It went something like “why do you need to work on a laptop”?

The second one emerged from a casual conversation with a colleague about how the world has changed for us over the last 25 odd years. And that means most things we do today are done in a different way than when we were born.

As I thought about it, I started looking at my life and how it’s progressed and then to make things more interesting, looked at it from my parents lives.

Imagine someone born in the 50’s in India. Didn’t have radio as a widely used medium, mostly consuming information through newspapers. As she grows up, most interaction is limited to immediate family or neighbourhood.

Then, once she reaches college, she starts to listen to radio and watching more cinema in the theatres. She gets an occasional new thing in her life like a watch or maybe takes a trip to different places to learn.

Years later, well in her 20’s she discovers television, refrigerators, and some bit of computers if she is lucky. But the usage is limited to occasional.

It’s only in her late 30’s that she learns about the Internet. She gets to know how to operate a microwave oven and a washing machine. And a car really becomes a regular vehicle of choice.

With the turn of the century, in her 40’s, life changes as the mobile phone becomes ubiquitous. Internet becomes comprehensible and working on computers becomes the main thing for most office goers. International vacations become widely affordable.

But it’s not until probably in her 50’s that this lady discovers a smartphone. Facebook and video calls. YouTube and WhatsApp. Connected cars and live streaming enter the lexicon in her 60’s.

This lady who is inching towards her 70’s now, has come a long way. And she has had to adapt every step of the way to new things that she couldn’t even imagine as a child. Learning and unlearning, adjusting and accommodating.

For us born in the 80’s or 90’s, most things today seem like a natural progression. But if we think through this lady’s perspective, we realise most of these are way too much to handle.

Yet, our parents handle them on a daily basis. Enjoying the process of getting to know new stuff. Sometimes befuddled, sometimes bemused, but mostly a sport.

And that’s the essence of aging beautifully in today’s material world. Adapting, learning, letting go of things but still holding on to the older self, exploring new things with a keen mindset, and being ready for new experiences.

Perhaps with a new set of questions that we need to ask our kids and grandkids as we make sense of the changes about to come…

When Input != Output

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There are times when we seek inputs. Or provide them to others. On myriad things.

Do we consider whether those inputs are really helpful? To get the right output? Or are they ineffective?

A couple of weeks before, me and wifey were discussing about how we need to provide better inputs to each other. Not just call each other out when something is wrong but also appreciate when something’s going right.

And then over these two weeks, I came across a couple of more situations where I realised the ‘input’ was a problem…

Well, at work and in our personal life, we often view things from our perspective and then help others understand what we are saying and why.

These perspectives, in our viewpoint, help the other person in whatever they are seeking our help on. Most times it is innocuous and good-hearted advise on what to do or not to do.

But we tend to go astray every now and then…

For sometimes, we provide unsolicited inputs. While they make us feel good, they don’t help either the person on the other side, or us. It only shows our eagerness to jump in without a need and isn’t appreciated.

Or other times, we provide solicited inputs even when we aren’t completely aware of the topic or aren’t confident enough. But we go with the flow, not wanting to miss a chance. Doing this, we only risk our reputation and authority in things we actually know.

And then there are times when we provide inputs just because we think we can. Because either the person on the other end is a junior or a child, or because everyone else has something to say. This, while going largely unnoticed, reduces the effectiveness of our future inputs to that same person.

Oh one more. We tend to provide more inputs and advise when we see something wrong or not good enough. We do that from a point of concern or to help out but if done quite often, can also come out as belittling.

What if instead we take our word to be precious and only speak when we are really being asked and when we know we have enough understanding of the subject at hand?

I have seen a few people do that consistently. And I always believe they are better off. By being choosy, they are being genuine. And also come off as someone you can depend on. You respect them.

Time then to reconsider where I stand to give my inputs and whether to give them or not. At work, at home. In all things that I do.

After all, why shouldn’t I try and retain my authenticity, regain my mental balance, and remove any false sense of superior knowledge from my being…

Needs and Wants…

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Needs and Wants were two simple kids. Always ready to mingle and be a part of any group. They were always excited, full of questions in their minds, and ready to go places.

They were the best of friends, virtually inseparable. However, as both started growing up, their personalities started differing.

Needs retained his simpleton nature, happy in the small things of life. His mantra was live with what you have and enjoy life. Instead of worrying about other things that people have, share and work together. And make them feel satisfied about the small wins.

Wants became ambitious. He was always focused on how to excel. How to superimpose his questions on others and create islands of doubts and desires. And how to be persistent in going after something and get it anyhow.

Soon, due to these differing natures, they started drifting apart. They were still friends with each other but the glue holding the bond had become weak.

People around them still thought of them as kids but in their minds they had grown up. Naturally, they started influencing the kids around them considerably.

Needs and his core group of new friends found pleasure in small things. They were always a satisfied lot, only concerned about the bare essentials. With an attitude of focusing on what’s absolutely required, they transformed into a simple teenager.

Wants and his core group on the other side were focused on more. All the time. Their ambition led them into many things, a lot of them positively good but also a few things that weren’t desirable.

As time passed, Needs and his group realised that they also had to have some ambition. After all, what fun was life if they couldn’t aim for a few things also.

Almost simultaneously, Wants and his group also realised that they ought to enjoy some simple pleasures and not always be riding on the jet of tomorrow.

With this realisation, both decided to merge their groups. Needs and his friends wanting new experiences and ambition in life getting that. Wants and his friends needing simple things being able to enjoy those.

As the groups started to mingle with each other, it created some nice surprises. Like when a Wants group boy became too close to a Needs group girl and they loved and lived happily ever after. Or when two girls from either group found they had a lot in common and complemented each other, only to discover they were distant cousins.

But this amalgamation also meant a few disappointments. Like the time when a Wants boy discovered that he badly wanted to be a Needs boy and in the process confused himself for life. Or when a Needs boy remained cocooned in his shell instead of responding to the advances of a Wants girl, foregoing what would have been a great pair.

Time passed, this group of teenagers grew up. Some of them who formed new bonds between themselves and discovered a balance, had great fun. Those who went to the extremes, suffered through their young age.

In general, those who were clear in their head had a good life and those who were confused, remained unsatisfied all their life.

Years later, much after this group had yielded to nature, as their story kept being told, it became a fable. About how we need to balance between needs and wants to be successful.

A few decades passed and it transformed into a belief. And a century later, it became intertwined with how people viewed life. Full of possibilities, rooted in reality.

But as centuries passed, the message of maintaining a balance got lost and twisted. What had started as a beautiful intertwining of the present and the future got all mixed up.

And as the modern world took shape, it’s inherent confusion seeped into the basic understanding, with people often mistaking a need for a want and vice-versa.

And losing their sleep and life over something which ought to have been balanced…

Service matters…

~ Rishi ~ Leave a comment

We often miss the forest for the trees. Those trees may be wonderful in the short term but the forest is the real deal in the long term!

This week a personal experience got me thinking about this trait of ours and how by not following it we may be better off…

As it happened, to ease my commute to different parts of the Bay Area in the initial days, I went for a car rental. It was the best choice for me and also seemed apt considering I would be able to test drive cars of choice and decide on which one to buy.

The first week, I booked a car through Expedia and as I went in to pick it up, the executive at the counter turned out to be very friendly. Al (his short name) patiently explained me various options and made sure he gave me enough time to let my transaction through.

As I left the counter, he gave me his no. and asked me to call him in case of any issues. I had a good experience and got a good car thanks to his word to the delivery team.

After the week passed, I decided to get another car to try out a different model. However, owing to last minute bookings, I couldn’t get it from the same company and had to opt for a pricier option with another company.

While I had the guy’s contact details, I didn’t want to just call him out of the blue. But I went in after returning my car to the counter to see him. He recognised me and waved.

I was quite surprised that he could remember me. He must be dealing with so many people on a daily basis, sitting as he is at the airport counter.

Happy to see him, I went ahead and generally chatted with him. I was sure there was no other option for me at that company, having checked the availability online.

However he again surprised me. He asked me if I had a car already and when I replied in the negative, asked me if I still wanted another rental. I told him I had tried but couldn’t find any suitable option.

He requested me to stay put and called up a couple of people internally to arrange for a new car at the same price that I was paying earlier. He also helped me get the other booking cancelled and again put up with me all that while to complete the transaction. As we wound up, he told me he will put in a word to extend the rental at the same terms, if I choose to.

As I left his counter for the second time in seven days with a smile, I couldn’t help but wonder why we don’t have more such people across the board.

He could have chosen to ignore me or could have told me that there’s no car available or charged me higher. But he chose to give his time and put in efforts beyond what he was asked to do. That’s something we don’t come across often!

These are people who choose to delight, go overboard every time, treat others with a great sense of responsibility, and make the place a good one to do business with! They and their likes don’t just help put a smile on a customer’s face but gain them for life. And whether we believe it or not, form the backbone of any operation.

Only if all of us could be like them and do everything with a great sense of ownership and a friendly approach, the world would be so much more than a better place!

Faith

~ Rishi ~ 1 Comment

Children have special questions. Some which we can answer, some which we aren’t able to.

This past week, my daughter had a lot more free time than usual, and one day caught hold of me to ask a few of those difficult questions.

She began her questioning on the lines of how did the universe come into being. That diversified into how did humans evolve, ending with one on God and why we follow whom we follow.

Now, some of these were easily answerable for me from a scientific perspective. But as we got onto the theological plane, I had to think harder until I couldn’t any more!

We somehow got distracted and that conversation didn’t reach its logical conclusion…

We were at my in-laws place, Deoghar, in northern India. It’s known for being one of the twelve Jyotirlingas, special temples of lord Shiva. There are also a few other important historical sites nearby. So, two agenda items for the weekend were a visit to a nearby tourist spot and of course to the temple. Unknowingly, those trips proved insightful!

The spot we visited, Mandar hill, has a special role in the Hindu mythology. It’s believed by the locals that this mountain was used for the “Samudra Manthan”, or the churning of the oceans, that took place between Devas (Gods) and Asuras (Devils).

On the way back, I read out the story from Wikipedia to her, describing how the entire mythological tale panned out. As I read it (and would recommend for a lot of us who only know the term and not the story), I realised that it was heavily loaded in favour of the winning side. Seemed just like most other world history.

Then, in spite of I being weary of going to temples with large crowds, this time, I decided to take the risky bet. With some encouragement, I visited the Baidyanath temple, the Jyotirlinga.

It’s always been overcrowded and very congested and hence not to my liking. But since I had not been there for the last 10 years, I thought it will be good to seek some blessings. As it turned out, it was also a great exercise in observation.

From the time I set foot in the temple premises, I could feel two distinct vibes. One of the devotees who would do anything to get close to the lord they believe in. And the other of the priests who wanted to take advantage of that faith in whichever form and fashion. Don’t want to comment on the social fabric here, so I will cut out that bit.

Nevertheless, it was an eventful morning for me. As I walked out after offering our prayers, I realised that we have always been intricately intertwined with the beliefs and faith we follow.

The stories we are told and believe in, more than anything else, must have been spawned by the need to increase faith amongst people. That was perhaps the force that kept those medieval people together.

In modern times, it is the places of worship and the religious traditions we follow that probably help us stay together and chart a common course through our lifetimes.

Immense pride, love, respect, and the social compass keep us rooted into these traditions. And the belief and faith that these traditions invoke, help us stay together as a society and a community through generations. After all, what is religion if not a mechanism to align people to a common, shared perspective!

Ah, there is the answer to my daughter’s question…