Responsibility

The Support System

~ Rishi ~ Leave a comment

The lights were zooming in. There was applause in the hall, as Viraj was called on the stage.

She got up and started walking towards the stage. Some people shook her hand, some shouted her name, and some just smiled. She responded positively to everyone.

As she reached the stares, she hesitated. Not because she was unsure of herself. But because she suddenly remembered those who had made it happen.

It wasn’t just her win. It was a collective effort. By her team which consisted of her husband, son, and mother-in-law. They had all played their part in her success.

She looked back, to where they were seated. There were big smiles on that table!

She climbed up. There was more applause. As she received the award for the best functional leader in her company, she could hear her son shouting for her.

In that instance, her mind went back a couple of years. She had taken a sabbatical from the company she had been working for seven years, to rethink about her future.

She had been a steady performer and had always been happy doing the job entrusted to her. With timely promotions and pay hikes, she couldn’t complain much.

Over the last few months though, she had been feeling unsettled. She wanted to do more but wasn’t sure if she was ready to take up those responsibilities. Battling with this uncertainty, she dragged her feat for a while.

Anshul, her husband, knew her well. He had always supported her and there was no need for her to feel that ways. But as sometimes happens with the best too, self doubt had creeped in. He just advised her to take some time off and think through on her path ahead.

Heeding Anshul’s advice, Viraj decided to go for a three-month sabbatical. This three months, she spent time with herself. She traveled a bit and unwinded.

As her mind relaxed, and she got more time to reflect on things, it became clear that she wanted to lead the function she was in. She had the experience and the understanding of doing so. And she saw herself doing more complex things naturally.

The only hitch – their young son was autistic, needing time and attention. She had been managing with Anshul’s help till now. But if she took up a bigger role, she would have to devote more time at work. How would they be able to manage themselves.

She didn’t have an answer. She pondered over it but still had nothing. As had been their practice, she discussed this with Anshul. He asked for some time to think and pondered over it.

In a few days, he came back with a solution. His mother, who was on her own now after his dad’s demise, could shift with them. She would be at home, to give the attention their son needed. And Anshul would himself take it slower at his workplace over the next year or so to settle things down.

She was apprehensive of the plan, because it would change the setup. But Anshul convinced her that they will make it work. He also had a chat with Kush, their son, and explained to him the situation. He was a very understanding kid, and instantly liked the idea of spending more time with his grandmother.

Settled in her mind, Viraj joined back the company and talked to her boss about what she had in mind. It was as if he was waiting for her to claim the role, and it was agreed to.

Bracing herself for the change, Viraj dived deep into the role and gave it her all. Over the course of the next year and more, she established herself as a natural leader. Her team couldn’t be happier, her peers respected her, and her bosses had confidence in her.

No doubt, when the annual awards happened, she won the best functional leader award!

Beaming with joy, as she climbed down the stage, and headed for her table, her family was waiting to hug her and congratulate her.

After all, it was the support system that made this all possible…

Service matters…

~ Rishi ~ Leave a comment

We often miss the forest for the trees. Those trees may be wonderful in the short term but the forest is the real deal in the long term!

This week a personal experience got me thinking about this trait of ours and how by not following it we may be better off…

As it happened, to ease my commute to different parts of the Bay Area in the initial days, I went for a car rental. It was the best choice for me and also seemed apt considering I would be able to test drive cars of choice and decide on which one to buy.

The first week, I booked a car through Expedia and as I went in to pick it up, the executive at the counter turned out to be very friendly. Al (his short name) patiently explained me various options and made sure he gave me enough time to let my transaction through.

As I left the counter, he gave me his no. and asked me to call him in case of any issues. I had a good experience and got a good car thanks to his word to the delivery team.

After the week passed, I decided to get another car to try out a different model. However, owing to last minute bookings, I couldn’t get it from the same company and had to opt for a pricier option with another company.

While I had the guy’s contact details, I didn’t want to just call him out of the blue. But I went in after returning my car to the counter to see him. He recognised me and waved.

I was quite surprised that he could remember me. He must be dealing with so many people on a daily basis, sitting as he is at the airport counter.

Happy to see him, I went ahead and generally chatted with him. I was sure there was no other option for me at that company, having checked the availability online.

However he again surprised me. He asked me if I had a car already and when I replied in the negative, asked me if I still wanted another rental. I told him I had tried but couldn’t find any suitable option.

He requested me to stay put and called up a couple of people internally to arrange for a new car at the same price that I was paying earlier. He also helped me get the other booking cancelled and again put up with me all that while to complete the transaction. As we wound up, he told me he will put in a word to extend the rental at the same terms, if I choose to.

As I left his counter for the second time in seven days with a smile, I couldn’t help but wonder why we don’t have more such people across the board.

He could have chosen to ignore me or could have told me that there’s no car available or charged me higher. But he chose to give his time and put in efforts beyond what he was asked to do. That’s something we don’t come across often!

These are people who choose to delight, go overboard every time, treat others with a great sense of responsibility, and make the place a good one to do business with! They and their likes don’t just help put a smile on a customer’s face but gain them for life. And whether we believe it or not, form the backbone of any operation.

Only if all of us could be like them and do everything with a great sense of ownership and a friendly approach, the world would be so much more than a better place!

Bored.

~ Rishi ~ Leave a comment

My 5-year old has learnt a new phrase. Whenever she feels that she needs to do something exciting and is not getting enough attention, she says “I’m bored”!

As the situation has progressed and months have passed, the utterance of this phrase has only increased. At first, we thought it was something new she had learnt from her friends and was just showing off. However, we soon realised that it was frustration at not being able to do a lot of things that she could do earlier.

The more I have talked to other parents, friends, colleagues and people, I have realised this is one side of the pandemic situation that we all are facing in common. Most kids, across age groups are ending up with this feeling of being bored.

With the schools closed and online classes becoming the new way of teaching, they are not getting that time they used to spend with their buddies at school. Naturally, they are missing the fun and frolic that the school environment allowed them to have daily.

To top it up, while they see their parents the whole day and theoritically have time to spend with them, with the parents being caught up in office work and household chores through the day, that window is very small.

And while, they play with friends who live in the same community or area, it clearly isn’t satisfying their need to be constantly doing something exciting and fun. And that’s probably the reason for the increased occurrence of the “I’m bored” syndrome.

As I was talking to a friend over this weekend and we were lamenting about this common issue, I realised that this is a problem that may have some long time repurcussions.

Specially for young kids who are in their formative years, the years which form the basis for their learning. About how to build bonds and friendships. About social behavior. About dealing with different situations on their own…

But try as we might, this situation isn’t changing quickly. And therefore, as parents, it is upon us to expose our kids to whatever we can, in the spaces we are confined to.

So that, when things re-open, they don’t find it awkward to get back to the normal life, like we used to have! Hopefully, sooner rather than later…