Social Behavior

Context and Culture

~ Rishi ~ Leave a comment

It is fascinating how we view culture. Through our eyes and based on our past experiences. But do we miss the context sometimes?

I recently had an interesting experience that forced me to think in this direction…

This happened when we went to buy new phones for ourselves. It was a pending item on our list, and we took out sometime this week to check new iPhones at a nearby Apple store.

We have bought iPhones from an Apple store in India. So we were expecting a similar experience here in the US.

In India, I recall my interactions about 4 months back, when I took my sister-in-law to get her a new iPhone. The sales guy gave as much attention he could not only to explain the product to us but made sure he stayed with us till the time the transaction was closed. This, even when there were other customers in the store, checking out the phones or other products. Maybe, he had a knack of figuring out which customer would ultimately purchase, as I observed him quickly floating in and out of the conversation with us, and helping close the sale. But I was impressed that he could devote so much time to a single customer.

In the US, while we got attention from the sales rep at the store, she had others to attend to as well. Then, as we were taking our own time to decide, she got engaged with another customer. When we were ready to complete our purchase, she was indisposed and had to put us in a queue with a wait time of 30 minutes. We respected the process but as we wanted to trade in our devices only after duly transferring everything, we decided to instead order the phones online.

Eventually, Apple got our money for one of their products. However, I couldn’t help but wonder at the seemingly easy-going approach of the sales rep. I was almost going to classify her as being too high-handed but then realized that people here respect that they may not have someone’s attention all the time and are ready to wait their turn. That’s the culture they are accustomed to.

Now, I am no one to judge which system is better and am definitely not inclining toward any particular culture. All kinds of systems and cultures can work, provided they match the context and expectation of the constituents. But it is interesting to understand why these differences exist.

Imagine someone in India adopting the US approach to sales! He wouldn’t just risk losing the customer but will also most definitely get negative remarks on his scorecard. So, he will go all out to secure the business he sees on hand.

And specially if he is dealing with luxury products, like an iPhone, he will be expected to devote as much time to the customer as she needs. It will otherwise be considered rude and unbecoming of him. Plus he always will have this at the back of his mind that the customer can go and get another phone (or even the same phone) from a different shop next door. There’s just hyper competitiveness, fueling the need to be on top of the game at all times.

In the US, I presume the customer is walking in to the store knowing that they will need time to make a purchase. And they don’t have as many stores to purchase their phones from, for sure. So, the amount of competitiveness is lesser. More importantly, Apple being the dominant brand in the US, the brand recall is higher. It has hundreds of people walking in all day into their stores and the sales system works for most people and allows them to sell efficiently.

Difference in context, which leads to different cultures!

If a US citizen visits India and heads to a mobile shop, she will most likely feel that this sales person is behind her to buy the product, when in fact he would only be acting like he would with most customers. She will be coming from her experience and expectations and the sales person will be coming from his. Just like me, who was expecting a different experience but ended up with another.

The revelation? It is very easy to label cultures, to call out things that are not as per expectations, to make fun of those ‘other’ people. It is however in most cases not the entire picture. We need to look deeper into the context of the other person/party to understand where they are coming from and to respect their culture.

That is if we are trying to be genuine…

When Input != Output

~ Rishi ~ Leave a comment

There are times when we seek inputs. Or provide them to others. On myriad things.

Do we consider whether those inputs are really helpful? To get the right output? Or are they ineffective?

A couple of weeks before, me and wifey were discussing about how we need to provide better inputs to each other. Not just call each other out when something is wrong but also appreciate when something’s going right.

And then over these two weeks, I came across a couple of more situations where I realised the ‘input’ was a problem…

Well, at work and in our personal life, we often view things from our perspective and then help others understand what we are saying and why.

These perspectives, in our viewpoint, help the other person in whatever they are seeking our help on. Most times it is innocuous and good-hearted advise on what to do or not to do.

But we tend to go astray every now and then…

For sometimes, we provide unsolicited inputs. While they make us feel good, they don’t help either the person on the other side, or us. It only shows our eagerness to jump in without a need and isn’t appreciated.

Or other times, we provide solicited inputs even when we aren’t completely aware of the topic or aren’t confident enough. But we go with the flow, not wanting to miss a chance. Doing this, we only risk our reputation and authority in things we actually know.

And then there are times when we provide inputs just because we think we can. Because either the person on the other end is a junior or a child, or because everyone else has something to say. This, while going largely unnoticed, reduces the effectiveness of our future inputs to that same person.

Oh one more. We tend to provide more inputs and advise when we see something wrong or not good enough. We do that from a point of concern or to help out but if done quite often, can also come out as belittling.

What if instead we take our word to be precious and only speak when we are really being asked and when we know we have enough understanding of the subject at hand?

I have seen a few people do that consistently. And I always believe they are better off. By being choosy, they are being genuine. And also come off as someone you can depend on. You respect them.

Time then to reconsider where I stand to give my inputs and whether to give them or not. At work, at home. In all things that I do.

After all, why shouldn’t I try and retain my authenticity, regain my mental balance, and remove any false sense of superior knowledge from my being…

Hyperactivity

~ Rishi ~ Leave a comment

For me and my family, last few weeks have been a mixed bag.

Exciting, anxious, and also sad – all at the same time, and all three owing to the same reason! Relocation from India to the US.

I know it’s a paradox. However, one cannot help but go through multiple emotions when it’s a question of completely relocating to a new place and begin a relatively fresh life.

So, of course we were all excited with what’s in store for us in the land of opportunities and how it fares for us. That’s the prime reason we took the decision to move or why someone agrees to changes.

We have also been anxious owing to the fact that it’s completely unknown to us and how it treats us. While there have been a lot of assurances from friends and some family settled in the US for long, anxiousness goes away only with personal experience.

And we have been sad to leave our family members and friends back home with very few people to turn to in the new place. Although we still are connected but there’s much physical distance now.

As we got to the US and took some time to wear off the jet lag and saw around, the last few days have been hectic. It’s also been an interesting time observing!

I wouldn’t go into the details of how things have panned out in the initial days but what I realised in these few days is this – we complicate our emotions too much and get swayed by them equally easily.

As we went through the last week travelling and then settling down, we have all been hyper. Hyper sensitive, hyper anxious, hyper moody, hyper alert.

This hyper behaviour in our family all boiled down to one single thing. The fear of the unknown. Without any clarity on what to expect and when, we have been on the edge of our seats all this while. And all meant for the good, to take care of each other and ensure we feel comfortable.

But all of this hyper activity has also in turn taken some toll on us. It has made us more involved in everything, where we usually would cede to the others in the family. Not an ideal state but hopefully a temporary phase.

As I reflected more deeply, I realised that this behaviour surfaces in a lot of us when we are going through changes. Because we are apprehensive of what’s going to come in the future, we become hyperactive in trying to understand everything, creating a temporarily elevated state of being that’s both good and bad. Maybe the reason why some people fear changes.

Coming back to us, as we get to know the new place and get used to the new ways, I hope we also are able to get back to our normal rhythms. That’s why perhaps they say that settling down takes time!

‘The Human Touch’

~ Rishi ~ Leave a comment

We are all human. Well, most of the time!

We want to socialize while seeking solace, we can’t live without others being around while also fighting with them, we love and hate others in equal measures for the same thing. We thrive in these dichotomies.

It’s a trait we remind ourselves about quite often. Mostly in reference to others, like, while mentioning how others ought to behave as humans while we can behave like we want to…

However, over the past couple of decades, the human element around us has been getting depleted. With some help from the internet, we are fast becoming averse to being around others, talking to them, taking help from them, and more than anything else trusting them.

We have instead started becoming more comfortable with being remote, chatting / texting, being on our own than amidst others. While, this has some benefits and brings a lot of efficiency in our daily lives, it also has some down sides.

This week, on more than one occasion, I observed instances which made me realize this side of the boundary-less world we have built for ourselves.

In the first instance, for an outstation visit, I preferred booking a cab through an online portal rather than calling up a known person in the city. I actually went through the process of identifying the cab owner’s contact no. who had provided good service earlier but stopped short of calling him. I instead chose anonymity of the new cab owner that the online platform would bestow on me because I wasn’t sure if the earlier person would again offer me a good rate / service when I wanted convenience and predictability.

As it happened, when I landed in the other city, the person who picked me up was from the same cab company. He mentioned to me how they had served me during my last visit also and requested me to call them directly for any future requirements. He in fact mentioned that I could have just called them directly this time around and they would have given me a better offer,

I hesitatingly accepted his offer, realizing that if I had just trusted them enough, I would have got a better deal for myself!

The second instance occurred while having lunch with a friend today. As is our ritualy, we caught up and chatted about myriad things for a couple of hours. The place where we were sitting was full of people with a singer belting out contemporary hits with all her vigor. We both wondered about why the restaurant had kept the speakers at such a high volume, where practically we had to shout to be heard.

But then, as I got up toward the end and was walking out, I realized that on most tables, people were sitting together but glued to their mobile phones, than engaged in a conversation. So, the music wasn’t a botheration at all. It in fact, was helping ease the uncomfortable setting that some of them were finding themselves in! So much for a lunch…

Perhaps the fault lies with us. Each one of us. By making technology an integral part of our lives, we have slowly become not only reliant on it but also caught up in its traps. Like the master turning into a slave.

Maybe, time to think about the role both of us play, unless this dichotomy caused by the blurring of the online and offline worlds around us costs us in the future…

Livin’ on the Edge!

~ Rishi ~ Leave a comment

This post is in fond remembrance of the roller coaster. Not that amusement parks have gone anywhere but it’s been ages since I visited one, so apt for me to pay my respects.

And not just because I want to go to such a place. Of course, who wouldn’t want to forget all worries and be childlike for those brief moments when you experience bliss (unless you’re freaking out about the possibility of a loose screw somewhere!).

It’s also because thanks to a few planned and unplanned trips, this past month made me remember the good old roller coaster again!

You see, when you travel on roads in India, that’s the feeling you live with all the time. Who said we don’t know how to have a good time. We do it every day of our lives.

As has often been written and mentioned, driving on Indian roads is an art. It’s one that all of us learn pretty much as we grow up and only hone as we get older.

It’s like an enthralling, never ending ride. You keep swerving and swooshing all around. Sometimes out of choice. Sometimes out of compulsion to avoid hitting someone. And sometimes just so that you remain alert while driving!

So, as it happened during my trips, I was mindlessly observing how most people drive. Sitting on the other side of the driver gave me all the time in the world to indulge in this guilty pleasure. And then I observed some more as I drove around town recently.

Well, most of us Indians drive crazily. Period. We don’t know what is a straight line, what is a lane, what are signals for, what is meant by road signs, why there needs to be space between two vehicles, why we need to drive on one side of the road if it doesn’t have a divider in between to separate up and down traffic. The list is endless.

But this is still ok. Our best behaviour is around a signal. When we all are supposed to come to standstill. It’s almost as revealing as attempting a psychometric test. Let me try to explain.

As soon as we near a signal, if it’s a green light, we want to cross over come what may. Even if that means running over someone. Or jumping the signal just as it’s changing colours. We pride ourselves on the ability to beat the timing. After all it’s all about living on the edge…

Even better is when the signal turns red. The vehicles come to a screeching halt. And then everyone starts swerving here and there. As if standing at one place is a crime. The bikes navigate every possible angle to squeeze into any open spaces. It’s like water taking the shape of the maze and filling up all the vacant areas. We don’t leave even an inch. Because of course why waste space! And don’t you forget, the marginal gain is much higher than the few seconds we would lose being two steps behind.

As the signal turns green and we start again, we start to play hide and seek. Swerving and changing lanes at will without any indications, driving as close to each other as possible with absolutely no margin for errors (we are born Schumachers!), honking mindlessly, swearing unconsciously. Mimicking a hungry snake trying to make its way through the ground, wanting to catch its prey at any cost.

Until we reach our destination, we keep up this behaviour. Because no one likes changes, you see. And then as we park and get out, we mention to ourselves “Indian traffic is getting worse by the day”…

For us, it was a hectic but satisfying ride. After all, we beat 3 autos and 5 cars to our destination. To an uninitiated onlooker, it might have been the best example of living on the edge. And how not to drive…

Short-term View

~ Rishi ~ Leave a comment

There are people who do the right thing, no matter what. And then there are those who try to do something to take advantage of the situation or get through by any means, even if it means dishonesty.

I often try and behave in the former fashion and naturally like people who also try and do the right thing. I somehow am never able to agree with or like those who try to take undue advantage or are dishonest.

Last week, as we were on a trip, I experienced an incident of the latter type that left a bad taste in my mouth. It was a minor one involving the taxi driver of the cab we hired for our trip. As we ended the trip and had to pay the remaining charges, the driver came up with some false claims and insisted on getting paid for it. While it was a small amount and didn’t affect me much in any which way but what it did end up doing was negating any respect I had for that individual.

As we carried on with our trip, that evening when I sat down with the cool breeze of the lake shore, I reflected on his behavior and what may have caused it. You see, he had behaved immaculately till then but as soon as it was time to depart, he acted with a certain amount of dishonesty and greed. So, it was unexpected for me.

But as I thought deeper, it occurred to me that we often try and take a very short-term view of things. Whether it is something about work or in dealing with others or at home, we often get caught in this quagmire when faced with a choice. Do we think about it from a long-term perspective and are ready to forego certain advantage or benefit in lieu of the relationship or service standard. Or do we think about it from a short-term perspective and try and extract the maximum at that specific moment.

Most service industries or places around us believe in the short-term benefit policy. Why yield when we can get more? Not realizing that in the process the customer leaves with a unsatisfied experience and probably never comes back. On the other hand, those who truly put the customer first provide for a superior experience and have customers for life.

Extending this a little, even in our relationships when we prioritize short-term we gain little in the long run and actually end up fracturing them. But when we focus on the long-term and ensure priorities align accordingly, we continue holding those relationships for life.

In fact, even with any kind of work or activity we undertake. If we keep our focus on the long-term, we get deeper and more involved, benefiting ourselves and enriching our experience. On the contrary, anything attempted with a short-term focus generally is a very superficial one.

Basically, long-term pays more than short-term. We still choose short-term sometimes, neglecting this universal truth. Perhaps because of circumstances, perhaps because of helplessness, or perhaps out of habit.

Whatever it may be, better to think once before deciding on anything with a short-term focus. For while we may gain immediately, we don’t know what all we actually end up losing in the process…

Strong and Weak

~ Rishi ~ Leave a comment

Strength is always considered a virtue and weakness a thing to be avoided. But what if we have been thinking all wrong?

1

When I was undergoing training at the Indian Military Academy, we went through the toughest of routines in our initial days. It was a routine that’s usually the case for most armies but not normal for civilians.

So, naturally it took us time to adjust our bearings or even consider it as possible. A lot of us cribbed about it in those initial days. Most of us got used to it in a month or so but a few who couldn’t left.

We thought of ourselves as stronger than them and much more worthy! Naively…

2

All of us tennis fans had a tear in our eye when we watched Federer for the last time and the way it all happened.

However, someone completely clueless about tennis, who saw just a picture of Federer crying in a post match interview after losing (not his last one but some of the earlier ones), may think of him as a sore loser.

Not knowing that here stands a once in a lifetime champion, who’s crying not because he lost but because of the love and support he had received from the crowd and how he felt about it. He was just letting his emotions show.

How wrong would that assumption be about the strength that Federer, or for that matter any other champion, carries within him…

3

Travelling in the Nilgiris mountain ranges yesterday, I was telling my daughter about how people live in these places. How they build their dwellings and carry on with their usual life

I also told her about the big mighty mountains – how they appear so strong and capable of supporting so much. And yet, with so much pressure on them to support the tourism economy, they are also fragile.

My daughter couldn’t grasp initially that the mountains could be weak but as we discussed more and I related it to the environment, she could begin to understand how they could get affected.

An aspect most of us adults know but ignore – that while the environments around us are strong today, if not cared for, could turn weak and wither away!

—

These seemingly unconnected threads ran through my mind over the last couple of days, as I let it wander into free space. But as I looked back, I realised that all of them had one connection.

An assumption about strength and weakness that reflects our usual worldview but isn’t correct. It leads us to behaviours or thoughts which are not the best aligned with the situation or with the people involved.

And yet, knowingly sometimes, we commit this same mistake again and again in different contexts…

Roots

~ Rishi ~ Leave a comment

You can take the (wo)man out of the country but not the country out of the (wo)man. The same is true for most people, Indians more so.

We have one of the largest populations. Combined with a high literacy rate, a lot of us are now spread out into the far reaches of the world. But still then, even if it’s been a few years or a generation that the person may have been out of India, you can still find some resemblances.

This whole week, I have been in London for work and meeting a lot of interesting people from different walks of life. Colleagues who have relocated, friends staying here for more than a decade, strangers working elsewhere who I came across, et al.

It probably is also a bias that I have, that I noticed similarities in the Indian cohort rather than with others. But that’s more because of my limited understanding of those cultures. Anyways, that’s a natural tendency I believe because we are all prone to this bias.

Coming back to the point, I realised that depending on where we have been brought up, how ingrained some of the nuances are in our nature. We may not be intuitively aware of those but if we ponder over it, it’s easy to notice.

So, for adults who were raised in India, the roots are still predominantly there and their beliefs, values, behaviour aligns with the home country more. They may have stayed in a new country for a large part of their adult life but will still associate more with their culture than the new one.

However, it’s not as simple for kids. Those who have been born or brought up overseas and been there most of their lives, they associate more with the new country. And while their parents may still be thoroughly Indian in their outlook, they aren’t.

Good for them if they are going to stay in the adopted country, as it is just so much more easier to acclimatise with the native folks.

It is also a function of how independently the parents let the children evolve as they grow up. Do they still enforce things that they believe in or are they open to new ideas, methods, and cultural traits that the younger one(s) want to adopt.

And this is true not just for people relocating to another country but even to other regions within large countries like India. We often get trapped into the way things are done in our home town and don’t adjust to the new culture, standing out from the crowd.

Not to say that we move away from where we began from but more to highlight the fact that we need to assimilate and evolve. After all, change is the only constant and most times is for the good.

As we all fan out in different directions, sometimes within the country and sometimes outside, and settle down, it is for us to think through and align ourselves with the new. To make our lives less stressful and more fun…

Boundaries

~ Rishi ~ Leave a comment

These days, I have found a new avenue to brighten up my evenings. A stroll on the rooftop terrace of the apartment where I stay.

It is an invigorating way to spend the evening. As the sun is setting down, strolling through the terrace makes for a calm and soothing time, away from the daily chores and pulls and pushes of work. It not only lightens up the evenings but also acts as a source of inspiration at times, watching the sun go down and the cool breeze blowing across.

This saturday, as I was indulging in this new pass time, the hues on display in the evening sky were magnificient. The sky was overflowing with different colours and shades and it seemed like a symphony. To engage my little one with some activity, I asked her to absorb the scenery and paint it once she is back home. As I was asking her to do this, I noticed that the sky seemed to have lost all boundaries that day. And it just became more beautiful to see and get engulfed in.

Later on, back home as she was absorbed in the painting, I took up some reading material saved in my reading list for some time. As I glanced through that list, I couldn’t help but notice that a lot of that material was about boundaries.

Boundaries that we are experiencing and noticing all around us. Whether in the war going on right now or the controversies appearing in different nations. Whether in our culture today or the conversation for tomorrow. Be it about caste or race, be it about income or power, be it about stardom or success, or be it about privacy intrusion or obscurity.

In our present world, these boundaries are being created artificially. Understood superfluously. Applied randomly. But followed quite rigidly. Leading to a lot of intended and non-intended consequences.

We are moving into such tightly defined philosophies that we are becoming intolerant. We are becoming so blind sided that we are not able to fathom the other side’s perspective or the mistakes of our own side. We are getting so enamoured by what we believe in that we are ready to do whatever it takes to keep the status quo, challenging nature which only knows how to change.

So, while we may be hyper connected and socially networked, we are poorer off with the missing perspectives and the necessary camaraderie required to live peacefully. We have accepted these boundaries somewhere in our sub-conscious mind or have learnt to live with them as normal.

Perhaps time for us to learn from the natural elements and try and blend in more, keeping our thoughts and opinions aside. For when we do that, is when we get to create symphonies so strong that it paints our lives in all those hues that I saw in this saturday’s evening sky!

What Changed?

~ Rishi ~ Leave a comment

Picture this. It is somewhere in the 60’s. A person is sitting on a bed is listening to the radio, which is the primary mode of entertainment and connection with the outside world (apart from newspapers ofcourse).

The radio is playing an advertisement and right after that there is an announcement from the future by one of those mad scientists. The scientist proclaims that in the near future, we would be able to see live video feeds in our homes on a world-wide network which everyone plugs into and it will become our go-to mechanism for everything.

What is the likelihood of the ordinary man with his radio on, believing in this? I would like to think, very less. He may just ignore it all as rumblings of some stupid mind. He would proudly proclaim radio as the best thing that happened in his generation and get on with his work.

And now imagine that person, old, perhaps in his 80’s. Sitting in front of an internet enabled TV with a smartphone in his home controlling the experience. It has turned into a reality. So long for his proud proclamation about the simple radio. Heck, he can now login to any radio channel in the world and listen to it!

This is change! Guaranteed, destined, and having arrived within a single person’s lifetime.

What is amazing is, this ordinary person adapted to all the changes life and society brought on over the years. His life became better (or worse?), it became easy (or more complicated?), and it became more liveable (so we claim!). All those advancements, not just in consumer technology, but in every other sphere of life, resulted in massive shifts. And this person lapped them all up!

We, in this day and age, have stopped questioning what is possible technologically and have rather started to take bets on when will it happen. The pace of change has hastened over the last couple of decades and continues unabated. And we continue to adapt to it in the same rhythm, to make the best use of it as per our understanding.

And yet, the change which is ever so welcome in our lives, hasn’t yet permeated to the same levels in our individual thinking about how will the evolution be in terms of social context, behaviors, and motivations. We still believe that what has happened with us, the way we have lived our lives, is how the next few generations will also experience it. It has been true for most of us but there is no guarantee it will stay the same for our children and beyond.

This week, as I was talking to a friend about how the lives of our children will unfold, I realized that I subscribe to this theory of societal change and therefore, want to consciously not plan too much for it. Not that I have anything against supporting our daughter as she grows up. It’s just that I don’t really know how her life will unfold or what motivations will guide her choices.

I don’t know how she will want to live out her life. If she would even want any help from us. Will money be a useful metric for her or not. Will she want to have a stable career or be someone who would rather accumulate experiences doing multiple things. Will she want to have a partner or not.

I could go on with the questions. But you get the drift.

The choices she will make, I believe, are surely going to be different from the ones that aided my decisions. And it doesn’t make sense for me to plan for too much but rather adapt myself and support her in the way that feels apt for that time and to her mind.

Don’t know if what I am thinking is the right approach or not. What I do believe though is that our relationships and the society will surely change in the next 60 years, just like it has for that person who is now in his 80’s…